Customer service
Digital Bar Quarterly: How will major insurers react to the rise of insurtechs in annual rankings?
With the release of the Altus Digital Bar 2021 results, Altus head of insurtech strategy, Mark McDonald, shares the latest insight from the research.
Rupert Jarron swaps DXC for EIS
EIS has hired Rupert Jarron as managing director for Europe, the Middle East and Africa as it looks to expand across Europe.
Lemonade acquires Metromile; Convex unveils 'multi-million-dollar partnership'; MNK Re launches UK arm and Chaucer in insurtech tie-up
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Updated - Briefing: What is a home emergency
I’m 168 hours into a home emergency. For seven days I have had no hot water and no heating. This is an emergency for me but my provider seems to think otherwise.
EY issues home/motor profit warning for 2022; Collective Benefits and Nimbla get US investment; HSB buys MG Group; Floodflash and Munich Re partner up; and Carrot sold to Granite
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Roundtable: Improving quote conversion, retention and profitability in the personal lines market
Adding online payments and ensuring consistent service could be a key differentiator for insurers in winning new business and retaining existing customers. At a recent roundtable sponsored by PayPal an expert panel discussed the need for simplicity and…
Spotlight: Digital culture – Claims - the genesis for digital transformation and cultural change
Tim Evershed speaks to insurers about whether there are any digital skills gaps in claims departments, and if so, how they can be filled
BGL’s Mark Townsend on why the biggest industry change will lead to new opportunities
Mark Townsend, managing director of motor and home at BGL Insurance, details how pricing regulation changes give the industry an exciting chance to prove it is customer centric, earn trust, and alter perceptions once and for all.
General insurers lag behind reinsurers and investment managers in operational resilience readiness
General insurers are lagging behind reinsurers and investment managers in their preparation for operational resilience rules that come into force in March 2022, according to research by Oric International and Sicsic Advisory.
Blog: An insurance fraud reset is needed
The way that the industry approaches fraud needs to continue to evolve, argues Handl Group chief commercial officer Chris Chatterton.
Digital claims – the final frontier
Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge and improve the customer journey.
Breaking down barriers and smashing silos to become truly customer centric
Is it too difficult to imagine a world where the policyholder is front-and-centre of everything that an insurance company does?
British Insurance Awards 2021: General Insurer of the Year Award
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
British Insurance Awards 2021: Customer Care, Sustainability/CSR and Brand Management Awards
The winners of the British Insurance Awards were revealed on Wednesday 15 September at Battersea Evolution.
Listed insurtech market cap surpasses $22bn; motor start-up Adiona plans to take on 'outdated' incumbents; Dale Partners gets Lloyd's green light; and Zurich unveils £750m MGA capacity deal
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Upcoming Webinar: Watch Aston Lark, Arch and Zurich discuss how to break down barriers to become truly customer centric
Is it too difficult to imagine a world where the policyholder is front-and-centre of everything that an insurance company does?
All Clear acquires Insure & Go; Liberty supports WTW sustainability accreditation; PIB buys again; Zurich enters UK PMI market
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Spotlight on digital claims: Reducing the void between insurance and retail
Amazon’s recent announcement about its Insurance Accelerator is a stark warning for ‘Wizard of Oz’ claims, argues Paul Stanley, the CEO of 360Globalnet.
Spotlight on digital claims: Where next for digital claims?
A recent survey carried out by Post, in association with 360Globalnet, found that the straight through processing of personal lines claims is still not a reality for most insurance customers. However, as Sam Barrett discovers, that number is increasing,…
Intelligence: The future of construction insurance
Between geopolitics, a health crisis, climate change and rising costs, it’s clear the construction industry is operating within an uncertain environment at the moment. Could evergreen policies be the answer?
Questgates continues acquisition spree; Dual to buy Align Financial; Right Choice bags Moorhouse; Admiral, Ageas, Allianz, Aviva and Zurich report UK results
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Spotlight: Personalisation - Exemplary experience, the route to differentiation
If you get your customer experience right, there is the potential to create real differentiation. Tim Hood, vice-president for Europe, the Middle East and Africa and Asia Pacific for Hyland, highlights why insurance companies need to personalise,…
Spotlight: Personalisation – what progress has been made?
Customers now expect personalised service, tailored products, and the ability to buy, update and access their policies 24/7. Valerie Hart explores how insurers are moving away from a one-size-fits-all approach because they can’t afford to be left behind.
Spotlight: Personalisation - Why self-service claims put the power into the hands of the policyholder
Whether it is legacy infrastructure or culture, things that were once considered barriers to the adoption of self-service claims are being torn down. Valerie Hart explores the progress insurers have made since the Covid-19 pandemic began.