Compensation culture
FCA uncovers £200m of short-changing from motor insurers
More than 270,000 motorists are to receive a collective £200m in motor insurance compensation after the Financial Conduct Authority found some insurers had short-changed customers on stolen or written off vehicle claims.
Aviva's Andrew Morrish on claims transparency and strengthening trust
Although some reports suggest the number of nuisance calls is falling, Aviva's consumer research found that 70% of Brits said they had received a nuisance call or text in the past seven days, with 36% of those who received a cold call or text saying they…
The Civil Liability Bill receives Royal Assent
The Civil Liability Bill, which aims to transform Britain’s motor compensation culture to create a fairer system for insurance customers and claimants alike, has received Royal Assent today and is now part of UK law.
Top 100 UK insurers 2018
In 2017, the combined underwriting results of the largest 100 UK non-life insurers improved but remained in the red. How well did insurers perform under pressure from strong competition and unfavourable claims trends?
RSA's Carolyn Mackenzie on the delicate balance struck by whiplash reforms
Carolyn Mackenzie, director of complex claims at RSA, argues that whiplash reforms are striking a delicate balance well.
Blog: Holiday sickness claims farmers don't take vacations
Some success has been achieved against dishonest holiday sickness claims, writes Miles Hepworth, a DWF partner who is part of the joint fraud sector focus team at the Forum of Insurance Lawyers, calling however for more measures against claims farming.
Analysis: Beauty fraud: No pain, no gain
In an era of Instagram brows and duck lip selfies, the beauty industry is thriving. While most customers visit their hairdresser, nail bar or tanning salon to look smoking hot, others see a beauty treatment as a route to a windfall, via a fraudulent…
Aviva's Rob Townend on making sure policyholders benefit from whiplash reform
The whiplash reform and discount rate change can be positive for customers, but Rob Townend, managing director at Aviva UK general insurance, warns the challenge for the industry will be to demonstrate these measures have indeed benefitted policyholders.
Industry calls for tougher CMC regulation ahead of Commons debate
Exclusive: Industry has urged government to take a tough stance on cold calling ahead of a debate in parliament.
Q&A: DCI Andy Fyfe, Insurance Fraud Enforcement Department
Two months on from his appointment as head of the City of London Police’s Insurance Fraud Enforcement Department, Post sat down with detective chief inspector Andy Fyfe to discuss the ways Ifed is tackling insurance fraud.
Blog: Insurers must pursue exaggerated claims
A recent prison sentence for a claimant who exaggerated injuries, is proof that compensators should pursue this kind of fraud vigorously, writes Kieran Jones, partner at Weightmans.
Biba’s Steve White on keeping abreast with politics
Lobbying is a long game, writes Steve White, chief executive of the British Insurance Brokers’ Association, explaining why his trade body is cultivating its connections with both the government and the shadow cabinet.
Trade voice: Navigating the new legal landscape
The legal landscape around the insurance industry and the claims sector is approaching a period of unprecedented change.