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RSA's Carolyn Mackenzie on the delicate balance struck by whiplash reforms

Carolyn Mackenzie, director of complex claims at RSA

Carolyn Mackenzie, director of complex claims at RSA, argues that whiplash reforms are striking a delicate balance well.

This month marked the second reading in the House of Commons of the Civil Liability Bill, a piece of legislation that – while still several months from Royal Assent – has been the subject of much

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MGAs Review of the Year 2025

2025 was a landmark year for MGAs, marked by record growth, major partnerships, technological innovation and expanding global reach, even as soft market conditions and pricing pressures tested resilience across the sector.

Insurers Review of the Year 2025

Insurers managed to post profits amid a softening market in 2025, invested in technology and pushed to reaffirm the industry’s vital role in protecting society with the Labour government and regulators.

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