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View from the Top: Satisfaction not guaranteed

Net Promoter Score is a widely used measure for assessing your brand through the eyes of your customers, providing an insight into whether a customer is likely to recommend or discredit your company and its services.

Insurance Insight - Fueling growth

Recent deals struck in Asia by the likes of Axa, QBE and Catlin, looking to expand their footprints in the region, have highlighted the insurance industry's growing activity in the continent, and so, we take a closer look at the markets here and ask what…

Editor's comment: Shaking up the market

Two of this week's market stories - emanating from opposite ends of the insurance supply chain, and arising from both home and abroad - carry the potential for significant shakeup in the months to come.

Are you listening to your customer?

The perception in the insurance market is that all customers care about is price but, as Geoffrey Godding and John Cooper reveal, a recent survey highlighted that brand, financial security and insurer interaction are just as important.

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