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SME: On board the enterprise

The SME space is a key battleground for the future of the industry. But if SMEs can do business direct online, where does that leave brokers? By Mark Sands

Non-standard risks: Playing it safe

With increasingly cautious insurers regularly redefining what should be classed as non‑standard risks, is expertise available to deal with the challenges they present?

Europe: Aggregation domination

Research suggests that the use of aggregators in Europe is growing but can the continent replicate the price comparison success seen in the UK? Mark Sands investigates.

Household: On shaky ground

With cracks beginning to show in the profitability of the household insurance market, is the sector set to crumble or are its foundations solid enough to see it through?

View from the Top: Satisfaction not guaranteed

Net Promoter Score is a widely used measure for assessing your brand through the eyes of your customers, providing an insight into whether a customer is likely to recommend or discredit your company and its services.

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