Over a quarter of insurance buyers strongly against AI use
Just over a quarter of UK consumers are very resistant to artificial intelligence being used in the insurance sector, according to a new survey.
The strong anti-AI sentiment has gone up from 24% in 2025 to 26% of respondents in 2026 saying nothing will make them confident in the use of AI in the insurance industry, the European Insurance
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Technology
Telematics specialist calls on government to do more on road safety
Industry experts expressed mixed views on next steps after the Chartered Insurance Institute launched a consultation into the role insurers can play in improving road safety for young drivers.
Compare the Market says launching ChatGPT app was ‘easy part’
Compare the Market’s chief operating, technology and data officer Sam Jones has told Insurance Post building a ChatGPT app is easy, it's “the stuff underneath” that is the difficult bit.
Q&A: Will Pritchett, Accenture UK and Ireland
Will Pritchett, insurance lead for Accenture UK and Ireland, talks to Insurance Post about how insurers can cope with changing demands as AI transforms the industry, and how the company’s role in supporting providers is evolving.
Hybrid warfare drives rethink of terror and war coverage
Insurers face mounting pressure to redefine exclusions and pricing as cyber warfare, sabotage and misinformation reshape global risk, according to participants in a panel discussion during London Risk Week.
How ChatGPT is shaking up general insurance
An update on the launch of Aviva’s ChatGPT-powered insurance app and a call to action from WaniWani, which built the world's first, feature in the latest Insurance Post Podcast.
UK insurance chiefs’ demand for AI tools driving M&A plans
More than a quarter of insurance company chief executives have said an appetite to boost their artificial intelligence toolkit is driving their acquisition plans, but some are struggling with resistance from staff, according to a new survey.
Long-standing insurtech CEO replaced in new expansion push
Previsico chief executive Jonathan Jackson has been replaced as the insurtech enters what it has described as its next phase of growth with its sights set on expanding in the UK, the US and beyond.
Aviva bets on ChatGPT becoming major sales channel
Aviva expects artificial intelligence-led distribution to become a “material” sales channel for the insurer within the medium-term after becoming the first major UK provider to launch a ChatGPT app.