Insurance Hound: Most read by insurers in April and May 2021
Which topics have insurers been reading most about?
Our free sister title, Insurance Hound, showcases in depth market reports containing business useful expert analysis.
The figures show that in April and May insurers were using the site to learn more about future trends in general insurance and motor, the global claims survey, new standards in insurance and combining technology with empathy.
Most read
Insurers were most interested in how different general insurance may look in 2025. The big question becomes whether firms are ready to face up to the challenges and opportunities that lie ahead. As Leon C. Megginson wrote: “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one most adaptable to change.”
The future of motor was also a hot topic with insurers checking out a report by Post and Verisk on upcoming motor features such as telematics, autonomous vehicles, cyber hacking and data ownership.
Next was the global claims survey featuring 22 infographics and covering topics such as leveraging claims to build customer loyalty and trust, the top three challenges Covid-19 created for claims and what areas of the claims process are ripe for improvement.
Given we are at a pivotal moment in the development of the global re/insurance sector as the market is grappling with change on an unprecedented scale insurers were also interested in the new standards white paper.
The paper features expectations versus reality within the insurance industry, the biggest challenges faced by insurers today and what the “new standard” in insurance really looks like.
And finally insurers were keen to find out how empathy is becoming the latest priority for insurance customer teams and in particular for claims management, and the role of automation technology in facilitating a more customer friendly approach.
Top Five
Check out the top five in full:
Five ways insurance will change by 2025
Combining technology with empathy to strengthen the insurance claims process
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@postonline.co.uk
More on Technology
Electric opportunities for total loss claims
Collaborative partnerships between insurers and replacement vehicle suppliers can help smooth the transition to zero emissions, as James Roberts, head of insurance sales for Europcar explains.
Q&A: Daniel Grimwood-Bird, McKenzie Intelligence Services
Daniel Grimwood-Bird, head of sales and marketing at McKenzie Intelligence Services, shares how the provider of geospatial data and analytics plans to insurance industry plans to make it big in the UK and US.
What it takes to be a Power List player in 2024
Insurance Post’s Power List reveals today’s leading lights in the industry, the demise of big name digital disruptors plus who has shaken up the market in the last 12 months.
Nigel Walsh, Google Cloud
The number of deals insurers have been making with Google Cloud to finally deliver that seamless, personalised insurance experience that customers used to shopping via Amazon and streaming films via Netflix is ramping up.
Insurance influencer argues AI scares the ‘antiquated’ industry
The insurance industry is terrified of AI, which could delay its adoption in the insurance industry, according to Instagram insurance influencer TheHardMarket.
Insurtechs outpacing large insurers in using cloud cyber risk data
Big insurers in the cyber insurance space need to emulate insurtechs in adopting technology that can integrate cybersecurity-enhancing data from cloud providers, according to Monica Shokrai, Google Cloud’s head of business risk and insurance.
Q&A: Matt Hicks, Recorder
Matt Hicks, chief commercial officer and co-founder of Recorder, a new London-based insurtech from the creators of Codat, explains how he has built a platform and artificial intelligence co-pilot for brokers.
EV manufacturers to face competition from China
Allianz chief claims officer Graham Gibson has told Insurance Post that electric vehicle OEMs "have their work cut out for them" ahead of stiff competition from Chinese firms entering the market.
Most read
- Movers and shakers who made Insurance Post’s Power List 2024 revealed
- Has the Biba Conference shed its ‘Butlin’s for Brokers’ reputation?
- Former colleagues pay tribute to David Sweeney