Zurich has invested €15m, alongside Finch Capital, into Digital Insurance Group as well as developing an app with tech giant Apple to cater to its brokers.
The insurer’s partnership with DIG will allow it to provide its personal lines customers to manage their insurance via a mobile app and switch between policies.
The insurer is intending to increase its mobile offering by making it easier for its customers to interact with their policies.
Giovanni Giuliani, chief strategy, innovation and business development officer, told Post: “DIG will allow us to increase our mobile offering to our customers by providing them with an app whereby they can manage their insurance policy.
“All customers should be able to manage their insurance repository seamlessly on an app. The platform will allow us to tap into customer needs and provide them with more cover or more tailored policies. We will also inform customers, via the app, if they can get the same policy elsewhere for cheaper.”
As well and the insurer’s funding into the tech start-up, it has also developed an app for its brokers in partnership with tech giant Apple.
The app will allow Zurich’s brokers to manage complete client data on an app and glean key customer information in seconds.
Giuliani said that the app will allow its brokers to assign business to its sub brokers who are best placed to deal with particular customers and earn commission quicker.
“Apple was an obvious choice for us as it is an expert in customer service,” said Giuliani.
“Brokers will have all of their customer information in one place and can assign business to their sub agents quickly, this reduces the time it takes from them to earn commission while the customer gets a more tailored experience.”
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