Pegasystems’ Pant warns cost could temper AI personalisation drive
Insurance will become more personalised and customer-focused through artificial intelligence, but progress could be impacted by the increasing cost of tokens, Pegasystems’ Manoj Pant has warned.
Pant, senior director for strategy and business development, said the next major development for the industry will be personalisation, sometimes referred to as hyper-personalisation.
“Hyper
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