Admiral
Big Interview: Chris Knight, Financial Conduct Authority
The Financial Conduct Authority’s new director of insurance, Chris Knight, speaks exclusively to Insurance Post about premium finance, why enforcement action against firms that fail to comply with the Consumer Duty is looming plus whether the watchdog could soon scrutinise ChatGPT.
Middle East disruption drives uptick in travel insurance complaints
A 30% year-on-year rise in travel insurance complaints has been partly linked to disruption from the Middle East conflict. However, Millie Ridley, senior researcher at Fairer Finance, reveals customer satisfaction in the product continues to improve.
Who holds the key? The AI race to secure insurance data
As artificial intelligence becomes deeply embedded in underwriting and claims, Emma Ann Hughes examines if insurers are doing enough to keep their customers’ data safe.
Which duo rank as the UK’s top insurance Power Pair?
For her first ever comment article for Post, Penny Black ranks the UK insurance industry's most credible couplings, deal-tastic duos and peerless pairs that are the envy of all their rivals.
Stop being hypocritical and give PCWs what they want
Deputy Editor’s View: Scott McGee argues that if insurers want aggregators to focus on more than just price, they should provide the claims data they’ve been asking for.
Is a gen AI-enabled fraud tsunami heading for multiple business lines?
Amid an escalation of artificial intelligence-enabled fraudulent claims in the home and motor lines, Marcel Le Gouais explores how insurers are ramping up detection measures and collaborating with police to aid fraudster convictions.
Markel’s Broker hub; Chubb and Acturis; MGAA’s milestone
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Admiral cites soft market as it posts 18% profit drop
Admiral has reported an 18% decrease in group profit before tax for HY26, with the insurer pointing to a 'more challenging market' and motor pricing changes.
ManyPets CEO aims to be top dog in UK pet insurance
After the firm announced profit for the second year in a row, and has turned its customer service around, ManyPets CEO Luisa Barile has outlined to Insurance Post its ambitions to be number one in the UK.
Aviva, Lloyds, InsureandGo and Sainsbury’s named Defaqto's top insurers
Aviva, Lloyds Bank, InsureandGo and Sainsbury’s Bank have been crowned Defaqto Insurer of the Year across the four major personal lines categories, with a further 16 providers receiving Highly Commended recognition.
Can telematics undo bad driving habits learned from parents?
As research shows young drivers pick up bad driving habits from their parents starting as young as three or four years old, James Armstrong, UK motor claims director at Admiral, considers how telematics can help develop good habits.
Protecting panting pets from overheating in heatwaves
As the UK swelters through heatwaves, Scott McGee discovers insurers are seeing signs that soaring temperatures are changing the nature of pet claims and prompting renewed focus on prevention.
Aviva’s Storah reveals power of ChatGPT in insurance sales
Speaking to the House of Lords Financial Services Regulation Committee, Aviva UK and Ireland general insurance CEO Jason Storah revealed the benefits of the firm’s recently-launched ChatGPT app.
Admiral backs government-led financial services skills drive
Admiral has joined more than 20 financial services firms committing to invest in workforce skills, develop talent pipelines and tackle sector-wide skills gaps through a new government-backed agreement.
Minster Law reports 230% uptick in alternative dispute resolution
The motor claims insurance industry should become more proactive with using alternative dispute resolution (ADR) to cut costs and court waiting times, says Minster Law’s chief commercial officer Paul Taylor as the law firm reports a 230% year-on-year…
British Insurance Awards 2026 winners revealed
Triple winner QBE was crowned General Insurer of the Year and Dame Sue Langley, the Lady Mayor of the City of London, picked up the Achievement Award at the 2026 British Insurance Awards last night (8 July).
British Insurance Technology Awards 2026 shortlist revealed
Today we can reveal the shortlist for the 2026 British Insurance Technology Awards.
Markerstudy and Policy Expert criticised for premium finance APRs
Which? has criticised motor insurers, including Policy Expert and Markerstudy-owned brands, for continuing to charge close to 30% annual premium rate to customers who pay for their car insurance monthly.
Pets at Home insurance product to go live on 2 July
After Insurance Post reported last year that retail giant Pets at Home was working on an insurance product, the business confirmed it will launch on 2 July.
What the government’s fraud strategy means for insurers
What the government’s new fraud strategy could mean for insurers grappling with everything from cash-for-crash scams to the growing use of artificial intelligence by organised criminals is the focus of the latest Insurance Post Podcast.
Home insurers with the most satisfied customers revealed
Customer trust and satisfaction in home insurance is improving, but Fairer Finance’s latest consumer survey shows claims handling remains weak and vulnerable customers continue to face the poorest outcomes.