News
Aviva buys DisasterCare to speed up property claims handling
Aviva has bought DisasterCare Group for an undisclosed sum, expanding its disaster recovery and restoration capabilities.
Axa offers financial assistance to staff affected by domestic abuse
Axa UK has launched a domestic abuse internal financial fund to support employees with financial assistance to help them get out of an abusive situation.
Motor insurance premiums remain stable in Q1
Motor insurance premiums remained stable in the first three months of 2026, but the cost of repairs climbed, according to the Association of British Insurers’ latest tracker.
Insurance consumers leaning towards humans over AI
Customers prefer dealing with a human when buying cover and feel that human interaction is essential when it comes to claims, according to data from KPMG.
Customer retention key to broker growth priorities
The majority of brokers expect their business to grow in the next year, according to Aviva’s latest broker barometer.
Concentrate on motor claims duration as much as cost
With increased vehicle technology putting strain on repair, the duration of claims must be considered as important as cost.
MoneySuperMarket adds home and pet insurance to ChatGPT app
MoneySuperMarket has made it possible for customers to re-run quotes for home and pet insurance, credit cards and loans in its ChatGPT app.
Nick Hobbs to depart Allianz Commercial
Nick Hobbs, chief distribution officer for Allianz Commercial, is to step down from his role at the business after 25 years with Allianz, the insurer has announced.
Insurance ERGs pivot towards data amid AI bias risks
Insurers are shifting employee resource groups towards data, collaboration and commercial value, while some in the industry warn of AI internal bias risks.
BYD partners with Bolttech on embedded insurance
Electric car manufacturer BYD has appointed insurtech business Bolttech as its European strategic partner for embedded insurance.
How ChatGPT insurance apps are changing underwriting
The first insurer in the world to launch a ChatGPT-powered app has revealed it is already transforming how the provider understands customers and potentially prices risk, just two months after going live.
Insurance complaints increase 10%
Insurance and pure protection complaints increased 10.1% from 717,523 in the first half of 2025, to 790,329 in the second half.
JMG Group hits £500m GWP
JMG Group has hit £500m GWP, and the broker is now taking aim at achieving £1bn by 2031.
Consumer trust and claims satisfaction rates on the rise
Both trust and claims satisfaction rates among insurance customers are on the rise, according to new data from Fairer Finance.
Beazley urges for cyber resilience rethink as threats intensify
Beazley has published a report highlighting a potential underestimation of the threat of cyber risk, with 81% of UK business leaders saying they feel confident in their ability to fully financially recover from an attack.
ACSO launches legal association
The Association of Consumer Support Organisations has launched a new sister body, called the Consumer Legal Association.
AIG completes CEO transition plan
Eric Andersen will become president and CEO of AIG on 1 June 2026, the insurer has announced.
Jensten names Geo’s Swindle as CEO of product and distribution
Jensten has appointed Geo Underwriting’s Jaime Swindle as its CEO of product and distribution, following its recently announced restructure.
Canopius unveils cyber war product
Canopius Group has launched a new cyber war product in response to the escalating threat of cyber war.
Repair times stabilising but new manufacturers could pose new issues
While it appears the market has mostly overcome the supply chain issues of recent history, getting vehicles back on the road quickly is still a challenge, with new manufacturers causing a new issue.
Allianz drops LV rebrand plans
Allianz UK and LV have announced a new multi-year partnership to continue distribution of insurance under the LV= brand, despite previously planning to phase the brand name out in 2026.