Policy Expert
Policy Expert’s Hardy on pricing home insurance for new risk reality
As extreme weather, rising repair costs and geopolitical instability reshape the risk landscape, Steve Hardy, CEO of Policy Expert, argues the home insurance market must price for long-term resilience rather than chase short-term affordability.
Penny Black’s Social Diary: Thomas Carroll’s cricketing; Hardy’s Hammers
Penny Black has been out and about once again, notebook in one hand and canapé in the other, keeping tabs on the insurance industry’s more entertaining sidelines.
British Insurance Awards 2026 winners revealed
Triple winner QBE was crowned General Insurer of the Year and Dame Sue Langley, the Lady Mayor of the City of London, picked up the Achievement Award at the 2026 British Insurance Awards last night (8 July).
Alternative accommodation enters the Consumer Duty era
AirBnBs, hotels, care homes and holidays are among the tailored accomodation options being offered to customers whose homes have been damaged. Marcel Le Gouais explores a shift in claims that puts people before process.
Morrisons’ pet insurance; Clear Group’s launch; Gauntlet’s MD
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Markerstudy and Policy Expert criticised for premium finance APRs
Which? has criticised motor insurers, including Policy Expert and Markerstudy-owned brands, for continuing to charge close to 30% annual premium rate to customers who pay for their car insurance monthly.
Pets at Home insurance product to go live on 2 July
After Insurance Post reported last year that retail giant Pets at Home was working on an insurance product, the business confirmed it will launch on 2 July.
Ageas x Wrisk; Zurich’s flexibility; Policy Expert’s chief growth officer
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Home insurers with the most satisfied customers revealed
Customer trust and satisfaction in home insurance is improving, but Fairer Finance’s latest consumer survey shows claims handling remains weak and vulnerable customers continue to face the poorest outcomes.
Insurance industry’s most powerful leaders revealed
Insurance Post’s Power List cuts through the noise to reveal who really moved markets, shifted outcomes and shaped the UK general insurance sector over the last 12 months.
Steve Hardy, Policy Expert
Steve Hardy has form when it comes to building challenger brands that punch above their weight.
Is it third time lucky for Axa as it merges divisions again?
Content Director’s View: With Axa UK and Ireland combining its personal and commercial businesses into one, Jonathan Swift reflects on why insurers often oscillate between splitting and merging these divisions, and what led the insurer to believe this…
When pricing wags the dog: Pet insurers seek control
Rising veterinary costs, fragmented data and price-led competition are leaving the pet insurance market struggling to stay in control. Industry leaders say collaboration, clearer products and smarter use of data will be key to restoring balance.
Which? warns insurers are failing storm-hit homeowners
Insurers have been accused by Which? of shirking their responsibilities for paying out policyholder's claims when their houses suffer damage due to storms and other extreme weather events.
Is pet insurance pulling on the leash or coming to heel?
Almost six years on from the Covid-19 pandemic, Scott McGee examines how the pet insurance sector has adjusted, how premiums have evolved, why new entrants are arriving, and where the market could be heading.
Diary of an Insurer: Policy Expert’s Linda Crichton
Linda Crichton, chief service and operations officer at Policy Expert, balances leadership, innovation and a Springer Spaniel named Mylo.
Insurance perils of driving home for Christmas
As motorists get ready to celebrate Christmas, Emma Ann Hughes examines the road risks of the festive period, explores accident-prevention strategies, and checks whether insurers’ claims teams are as prepared for seasonal challenges as Santa’s elves are…
NFU Mutual leads motor insurance market
NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.
Pet insurers under fire for blindsiding vets with VetEnvoy halt
Independent vets claim they were blindsided after Allianz and several pet insurers failed to communicate non-Allianz brands will be removed from digital pet claims platform VetEnvoy, now known as Petios.
AI that could hit insurers with wave of court cases wins backing
Artificial intelligence-driven claims technology capable of causing a surge in court-bound insurance disputes has won the financial backing of a law firm backing and is now being piloted with a major loss assessor, Insurance Post can exclusively reveal.
Insurance Post’s Top 80 MGAs of 2025 revealed
Policy Expert is the UK’s biggest MGA thanks to an 8% swell in its customer base, reaching 1.6m policies for the first time this year.