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Louise O’Shea, CFC
Louise O’Shea was appointed group CEO at CFC in January 2024 having served as an independent non-executive director since 2021.
Motor insurers with the happiest customers revealed
Data analysis: Fairer Finance’s latest consumer survey shows Audi, NFU Mutual, BMW, Santander, and By Miles have the happiest motor insurance customers and digs into the reasons why they are more cheerful than most.
Amazon ramping up as the Insurance Store turns one
One year on from the launch of the Amazon Insurance Store, Scott McGee catches up with the world's largest online retailer to discuss progress to date and what the industry can expect going forward.
Fair settlements should be ‘simply expected’ following FCA warning shot
Following a call to insurers from the Financial Conduct Authority to ensure fair value, industry commentators have said that fair value is “simply expected”.
Insurers should stop boasting about paying 99% of claims
Insurers need to stop advertising themselves as being a panacea and be honest with customers if the industry is to be trusted, according to James Daley, managing director of Fairer Finance.
Managing personal lines customer expectations during the cost-of-living crisis
Izabela Chmielewska presents some key takeaways from a recent on-demand webinar discussing insurance challenges around personal lines in 2023.
Tackling insurance fraud requires a 360-degree view
Oleg Zadalia, principal solutions consultant, fraud and identity at LexisNexis Risk Solutions, reveals how the latest innovations in fraud prevention are helping insurers strengthen their defences at key stages of the customer journey.
Why you would be wrong to write off Amazon’s insurance store
Editor’s View: While Amazon’s initial insurance sales may have failed to set the world alight, Emma Ann Hughes warns the industry should be still be scared because of the e-commerce giant’s track record on delivering the convenience consumers crave.
Ex-Esure CEO Peter Graham seeks partners for insurtech Kudo
Kudo, the insurtech motor start-up set up by former Esure CEO and Legal & General MD Peter Graham, is seeking partners in the open banking, insurer and aggregator space after falling short in a crowdfunding round.
Content Director's comment: Has Amazon missed its prime time with price comparison offering?
One of the biggest stories of the last month was Amazon’s first foray into mainstream personal lines insurance in the UK.
FCA launches discussion on competition impacts of big tech firms entering insurance sector
The Financial Conduct Authority is seeking views on the competition benefits and harms from big tech firms’ entry into a range of retail financial services sectors.
Amazon partners with three insurers to launch home and contents ‘Insurance Store’
Amazon has partnered with Ageas, Co-op and LV to launch the Amazon Insurance Store, offering home and contents insurance to UK customers.
Spotlight: Fraud – Will the cost-of-living crisis lead to more fraud?
With the cost-of-living crisis escalating for many households as winter approaches, the insurance sector is preparing itself for a wave of fraudulent claims from both opportunistic and organised sources. Eleanore Robinson reports.
Aviva reports 13% spike in fraud; Accredited hails £2bn Policy Expert deal; Urban Jungle to recruit 100; and PRA warns insurers of ‘significant headwinds’ over climate change
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Direct underwriters saw retention rates of 70% prior to FCA pricing reforms
Benchmarking analysis data has found that prior to the introduction of the Financial Conduct Authority's pricing reforms, direct underwriters had the highest retention and lowest switching rates.
Interview: James Blackham, By Miles
James Blackham, CEO of By Miles, talks to Jen Frost about why the regulator had to step in over dual pricing and why usage-based insurance is the future
2021 insurtech funding breaks record; Aviva in Tractable tie-up; Dive-In Festival theme announced and Lloyd's syndicate offers adjusters green bonus
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
LV, Axa and Keoghs smash fraud ring; Flood Re launches Build Back Better; Howden buys SPF; Go Insur backs start-up Insuristic
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Analysis: How dual pricing reforms are shaking up insurance
Post investigates what changes the industry has seen following January’s dual pricing reforms, and if insurers are following the right path on price walking.
Spotlight on dual pricing: The end of dual pricing and what it means
Post and PayPal surveyed the industry to explore the possible implications of the recent price-walking ban. Valerie Hart looks for further insight into how the industry might adapt.
Blog: An era of change for motor insurance - By Bits' CEO Rimmer on things to consider to avoid being overtaken
With the insurance industry facing an identity crisis in light of the Financial Conduct Authority's focus on price-walking, usage-based insurance has been suggested as one route to a brighter and more hopeful future for consumers and insurers alike…