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Esure addresses issue with renewals and quotes

Classic analog typewriter vs Modern digital hi-tech laptop computer
Photo: pidjoe

Esure insists an issue with the £141m digital transformation that resulted in the provider temporarily being unable to offer renewals to some customers has now been fixed.

Customer testimony seen by Insurance Post, including a complaint flagged in The Guardian, has revealed Esure has been unable to offer auto-renewals to its existing customers citing “an upgrade of our

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