Supplements
British Insurance Awards 2010: Detecting real success
The efforts of just four dedicated Greater Manchester Police officers has succeeded in saving the industry £12m, reports Lynn Rouse.
British Insurance Awards 2010: Making risk manageable
The recession has highlighted the need for firms to use their budgets more effectively. FM Global's Riskmark impressed judges with the way in which it improved risk assessment, writes Daniel Dunkley.
British Insurance Awards 2010: Cracking commercial
This year's winner, Heath Lambert, is a broker that has taken significant strides to enhance its UK operations and client service in recent years culminating in victory at the British Insurance Awards 2010 writes Andrew Tjaardstra.
British Insurance Awards 2010: Investing in its people
With a quality product, new brand identity and associated advertising campaign, RIAS delivered impressive results last year and this is, above all, down to its staff. Liz McMahon explains how the over-50s insurance provider has kept its people at the…
British Insurance Awards 2010: Every little bit helps
By engaging consumers with LivePerson's online chat functionality, RSA's More Th>n has successfully nudged up its conversion rate to boost sales, proving that 'little by little' really works. Katherine Blackler follows the journey.
British Insurance Awards 2010: Making their minds up
Judging the overwhelming number of award entries is a tough process but even an erupting Icelandic volcano couldn't stop the panel from picking the winners for this year's awards, as Ant Gould explains.
British Insurance Awards 2010: Triumph over adversity
As we all know, insurance exists to help individuals and businesses prepare for life's uncertainties and cope with the consequences. Quite literally, it comes to the rescue. And the past 12 months have been no exception.
Claims Charters - Standard bearers
Many saw Allianz Insurance's decision to publish performance statistics as a bold move. Stephanie Denton looks at the pros and cons of a claims charter and asks if other insurers will follow suit.
Roundtable - Pro-active Claims Management - Setting out the crucial aims for claims
Many insurers now view claims management as a way to differentiate their service from that of their peers. Leigh Jackson reports on how a panel of experts see this as a crucial way to retain customers and win business.
Interview - Tony Emms: A new claim on the future
New CII claims faculty chairman Tony Emms talks to Stephanie Denton about attracting younger talent to the industry and expanding skillsets to meet the increasingly complex requirements of the claims handler's role.
Claims Surges - Surge control
The Association of British Insurers has placed a surge event hypothesis on the table, where claims work is allocated street by street, rather than by insurer. Sam Barrett weighs up the pros and cons.
Flood claims - Drainage Systems: When drains go bad
Floods are headline-grabbers but as Jane Bernstein reports, rivers are only part of the problem and new legislation aims to solve the issues concerning sewers and drains.