Interview - Tony Emms: A new claim on the future
New CII claims faculty chairman Tony Emms talks to Stephanie Denton about attracting younger talent to the industry and expanding skillsets to meet the increasingly complex requirements of the claims handler's role.
For some people claims is in the blood and the Chartered Insurance Institute's new claims faculty chairman, Tony Emms, says this area of business always appealed to him: "I have always found claims
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