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Video Q&A: Out of Pocket Expense Experts’ Legia and Lukas Oswald
In the latest Insurance Post video Legia Oswald, founder & CEO, and Lukas Oswald, co-founder & COO, explain how their business Out of Pocket Expense Experts (OOPE) aims to address specific pain points experienced with property claims.
Roundtable: Can ESG unlock insurer value?
Insurance Post recently gathered a group of insurance, underwriting and data experts to discuss how firms can better evolve their ESG strategies in line with growing demand and responsibilities.
Post Claims Club Podcast: Shift Technology’s George Robbins
In the first of a series of interviews with key figures in the claims space, Post content director Jonathan Swift caught up with Shift Technology’s new head of UK markets George Robbins.
Better motor claims are no accident
As motor insurers reassess their claims offering in light of Consumer Duty, better accident management provision offers a clear route to improved efficiency and customer service, says Steve Molloy, director of commercial sales, AX Motor Assist.
Digital claims: closing the loop from FNOL to settlement
Technology is transforming the ease and efficiency of the insurance claims process. But there’s still a balance to be found between light touch and human touch. Saxon East reports.
Evolving the insurance claims supply chain
The post-Covid world has thrown a wrench into the well-oiled machines of insurance claims. A persistent lack of resources – from car parts to building supplies – is causing delays and frustrations for both insurers and policyholders. In this environment,…
Video Q&A: Mind Foundry’s Selim Cavanagh
Mind Foundry director of insurance Selim Cavanagh recently caught up with Insurance Post content director Jonathan Swift to discuss the use of generative AI within the insurance space.
Electric opportunities for total loss claims
Collaborative partnerships between insurers and replacement vehicle suppliers can help smooth the transition to zero emissions, as James Roberts, head of insurance sales for Europcar explains.
Tackling turbulence for pet insurers
The pet insurance market is not short on options - the issue consumers have is understanding the many different choices. With better data though Sara Costantini, CRIF’s regional director for the UK and Ireland, suggests insurers would be better equipped…
Blog: How can insurers make like-for-like EV replacement vehicles a reality?
The variety and cost of vehicles makes credit hire replacement more challenging than ever, but replacing EVs doesn’t have to be the headache it once was, explains James Roberts, head of insurance sales at Europcar.
Roundtable: Scaling up new technology while avoiding the pitfalls
Many commercial insurers and brokers are keen to adopt more automation and AI to drive efficiency and improve customer outcomes. However, the complex and bespoke world of corporate insurance means they face greater challenges than in the personal lines…
Video Q&A: Insurants’ Ben Platts on the benefits of document ingestion
Ben Platts, Insurants’ chief operating officer, spoke with Insurance Post content director Jonathan Swift about the challenges insurance companies face in comparing and extracting data in policy documents.
Roundtable: The future of mobility – is the courtesy car still viable?
Is the courtesy car a relic of the past? Insurance industry and body shop representatives explored this question and new mobility options at a recent Insurance Post roundtable held in association with Enterprise-Rent-A-Car roundtable. Izabela Chmielewska…
EITA 2023: Best policy admin software provider Imaginera
Imaginera, a provider of innovative underwriting technology solutions, has been awarded the prestigious Best Software Provider – Policy Administration Award at the European Insurance Technology Awards for its flagship platform, Orca.
Insurers embrace AI to help reduce costs, improve efficiency, and speed up claims
AI is transforming the insurance industry. In this final part of Insurance Post’s and PayPal’s three part series, Fiona Nicolson explores how AI could play a role in improving security in the insurance sector and help alleviate the economic pressure…
BIA 2023 Video: Winners Q&A with Policy Expert’s Steve Hardy
Following its recent win in the Customer Experience category at the 2023 British Insurance Awards, Policy Expert CEO Steve Hardy shared his thoughts on what made it stand out.
Video Q&A: LexisNexis Risk Solutions on the changing fraud landscape
Earlier this year, Insurance Post surveyed the insurance market to determine the impact of the current economic downturn on fraud across the industry.
BIA 2023: Winners Q&A with Crawford & Co’s Lisa Bartlett
In this Q&A, Insurance Post speaks with Lisa Bartlett, president for UK & Ireland at Crawford and Company, about its triple win earlier this year at the BIAs.
Navigating the cost-of-living crisis: embracing choice
Amid a pervasive cost-of-living crisis, finding ways to alleviate the economic burdens on customers has become paramount.
Roundtable: Strengthening the insurance industry’s defences against tomorrow’s fraudsters
In partnership with LexisNexis Risk Solutions, a roundtable discussion delved into the evolving landscape of insurance fraud and the industry’s ongoing efforts to combat increasingly sophisticated schemes. Izabela Chmielewska gives an overview of the key…
All aboard: A smoother journey for commercial insurance onboarding
The changing business risk landscape is driving new trends in UK commercial insurance, as reported by insurers and brokers in a recent Commercial Insurance Risk Survey conducted by Insurance Post, in conjunction with Crif.