AI is transforming the insurance industry. In this final part of Insurance Post’s and PayPal’s three part series, Fiona Nicolson explores how AI could play a role in improving security in the insurance sector and help alleviate the economic pressure underinsurance brings.
Following its recent win in the Customer Experience category at the 2023 British Insurance Awards, Policy Expert CEO Steve Hardy shared his thoughts on what made it stand out.
Earlier this year, Insurance Post surveyed the insurance market to determine the impact of the current economic downturn on fraud across the industry.
In this Q&A, Insurance Post speaks with Lisa Bartlett, president for UK & Ireland at Crawford and Company, about its triple win earlier this year at the BIAs.
Amid a pervasive cost-of-living crisis, finding ways to alleviate the economic burdens on customers has become paramount.
In partnership with LexisNexis Risk Solutions, a roundtable discussion delved into the evolving landscape of insurance fraud and the industry’s ongoing efforts to combat increasingly sophisticated schemes. Izabela Chmielewska gives an overview of the key…
The changing business risk landscape is driving new trends in UK commercial insurance, as reported by insurers and brokers in a recent Commercial Insurance Risk Survey conducted by Insurance Post, in conjunction with Crif.
Insurance Post, in partnership with Crif, conducted a comprehensive survey to explore the risks associated with the commercial insurance sector.
Policy Expert has been recognised for its outstanding customer experience, taking a customer-led approach to overhauling processes.
Synthetic ID fraud is a growing threat, with fraudsters using fake identities to commit crimes, and it is becoming increasingly difficult to detect. Izabela Chmielewska outlines how this impacts upon the insurance industry, and what insurers can do to…
Following its recent win as Personal Lines Broker of the Year at the 2023 British Insurance Awards, Co-op Insurance managing director Charles Offord reveals his thoughts on what made it stand out.
Pet insurers face mounting pressure as claims volumes and payouts hit record highs in 2022. Sara Costantini, regional director of Crif, UK & Ireland, explores how insurers could use enriched third-party data, including micro-level geographical…
Insurance fraud is a growing problem in troubled times. To shed light on the current challenges and opportunities faced by the industry, Insurance Post collaborated with LexisNexis Risk Solutions to conduct its annual fraud survey. Izabela Chmielewska…
Safa Saeed, the claims adjuster at Zurich Insurance who was crowned the winner of Claims Apprentice 2023, and Claire Mulligan, partner and head of the UK liability defence group at Kennedys, share their experiences of the recent series.
As the cost-of-living crisis persists, customers reduce insurance coverage, yet premiums are rising. In the inaugural segment of this three-part series, Insurance Post and PayPal collaborate to examine how insurers can retain customers during economic…
Pete Thompson, director of product at Motor Repair Network, explores key tactics insurers can employ to streamline claims processes and reduce costs.
With the three team tasks done and dusted, it is time for the six candidates to come face-to-face with Kennedys’ very own Sir Alan Sugar – Claire Mulligan – and put forward a case as to why they should be crowned the winner of 2023 Claims Apprentice.
Having recorded their vox pops this week, things get real as Teams Aspire and Connect go into the studio to record their broadcasts.
With one victory each, the third challenge looks to be vital for Teams Aspire and Connect as the claims apprentices seek to impress Kennedys’ very own ‘Alan Sugar’, Claire Mulligan.
Insurance Post, in collaboration with CRIF, recently organised a roundtable to discuss the influence of the current cost-of-living crisis on pet insurance sales and renewals. Izabela Chmielewska reports.
Having navigated the Data Escape Room in the last episode, the latest challenge sees the Claims Apprentices take part in an insurance-related gameshow.
In the lead up to the 2023 Motor and Mobility Conference, Peter Thompson, director of product at event sponsor Motor Repair Network, sat down with Jonathan Swift to discuss the biggest challenges facing the motor repair industry?
Now that the apprentices have been put into two teams, and their names have been decided upon, it is time for the them to tackle their first challenge.
Claims Apprentice is back! After a gruelling interview process, we can now meet the final six candidates, all competing for the prize of becoming the 2023 champion.