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Roundtable: Can commercial insurers crack the fraud conundrum?
Insurers, brokers and fraud experts discussed the challenges of better data sharing, earlier detection and stronger cross-market cooperation.
Blog: Why cybersecurity alone isn’t enough to protect SMEs
As cyberattacks grow in frequency and sophistication, Gavin Shillito, cyber underwriter at rrelentless, explores why cybersecurity measures alone are rarely enough to protect SMEs, and how a proactive, resilience-first approach can help businesses…
Maximising the potential of AI in insurance
Insights from the Insurance Post roundtable on AI implementation in insurance: key challenges and best practice
Roundtable: Total loss in transition – EVs, costs and capacity
Total loss decisions are becoming more complex as EV technology, rising repair costs and shifting vehicle values reshape motor claims. Do current validation and valuation approaches remain fit for purpose?
Blog: Why resilience matters in today’s soft cyber market
As the UK cyber insurance market enters a soft phase, Duane Folkard, lead cyber underwriter at rrelentless, explores why lower premiums and broader cover can mask a growing resilience gap, and the critical role brokers play in helping businesses build…
Blog: Why insurers are losing sleep over risk convergence
David Reynolds, head of risk engineering and surveys at RiskSTOP, explains why converging threats are becoming harder to manage.
When pricing wags the dog: Pet insurers seek control
Rising veterinary costs, fragmented data and price-led competition are leaving the pet insurance market struggling to stay in control. Industry leaders say collaboration, clearer products and smarter use of data will be key to restoring balance.
‘Intelligent orchestration’ – how insurers are connecting AI, workflows and controls
Technology leaders discuss how insurers can best connect workflows, data and controls to turn AI hype into value.
Blog: Rising complexity tests UK insurance claims model
Mounting pressures from skills gaps, inflation and AI are forcing insurers to rethink claims strategies across UK, says Gallagher Bassett’s Charlotte Harrison-May
Blog: Claims standards are tightening, but rebuild costs are the real stress test
Claims handling is under FCA scrutiny, but rebuild factors may be shaping home insurance outcomes just as much, says Matthew Ward of RebuildCostASSESSMENT.com
Roundtable: Transforming risk management in commercial insurance
How insurers and brokers can help businesses navigate a complex risk landscape and strengthen loss prevention for the future.
Blog: What you told me you want from risk management
Risk management needs to scale, hit harder and modernise fast. Johnny Thomson, head of strategic planning at RiskSTOP Group, reveals the industry’s top demands – and how data and AI are already reshaping what insurers, brokers and clients expect.
Spotlight: Pet insurance – time to face changing times?
An expanding market – along with a CMA review – should mean a fairer deal for pet owners. But providers must also be ready to meet challenges head-on, such as a lack of consumer understanding and a likely rise in fraud. Rachel Gordon reports.
Spotlight: Health and life insurers are investing to stay ahead of document fraud
As fraudsters become more sophisticated in manipulating digital documents and images, health and life insurers are stepping up their defences. Brigid Edmunds and Joanne Butler of Shift Technology explain how insurers are investing in smarter tools and AI…
Spotlight: Travel claims – a united approach to take on fraud
Travel insurers are joining forces to tackle rising levels of fraud, improving data sharing, collaboration and deterrents as criminals use more sophisticated tactics. Rachel Gordon reports.
ESG that stands up in tougher times
At a recent Insurance Post roundtable in partnership with CRIF, leading insurers and ESG specialists explored how the industry is translating sustainability goals into measurable progress – and what it will take to keep that momentum in tougher times.
Video Q&A: Shift Technology’s George Robbins on Agentic AI and claims transformation
In the latest Insurance Post video we caught up with Shift Technology’s head of UK, Ireland and Nordics George Robbins to discuss the key areas that insurers need to consider when thinking about using Agentic AI in claims transformation.
Insurance in step with AI
At a recent webinar hosted by Insurance Post in association with Hyland, insurers explored how agentic AI could reshape underwriting, claims and fraud – and the challenges of keeping humans in the loop.
Blog: Preparing for complex winter travel claims
As winter sends UK travellers in search of sunshine, insurers are bracing for a rise in complex, long-haul travel claims.
Spotlight: Reinforce customer integrity by stopping fraud earlier in the sales process
Insurance providers risk leaving their digital channels exposed to organised fraud. Strengthening fraud defences at the point of sale can protect the customer ecosystem, reduce operational costs and create competitive advantage, argues Paul Brockway,…
Spotlight: From siloed fraud teams to shared intelligence
Combating fraud in today’s environment demands both cutting-edge technology and a collaborative approach to stay one step ahead of increasingly sophisticated criminals. Underwriting, claims and fraud-prevention teams need to work ever more closely…