Regulation
FCA warns against snap judgments on motor finance redress scheme
The Financial Conduct Authority has called for firms and individuals to “not rush to judgement” on its motor finance compensation scheme.
Blog: Why knowing your customer is critical for pet insurers
Rising costs and growing complaints are testing the UK pet insurance market like never before. In this blog, CRIF’s Sara Costantini explores how truly knowing customers and their pets can build trust, reduce risk and meet rising regulatory expectations.
Motor insurers pay out £885m in redress but complaints begin to ease
Motor insurance continues to be the most complained about product in UKGI, according to an exclusive analysis of Financial Ombudsman Service (FOS) complaints data by market intelligence firm Insurance DataLab.
Regulators to tackle motor claims management practices
The Financial Conduct Authority, Solicitors Regulation Authority, Information Commissioner’s Office and the Advertising Standards Authority plan to tackle misleading advertising and information about motor finance claims.
Fairer Finance demands FCA probe into pet cover limits
Fairer Finance has accused pet insurers of adding “deceptive” inner limits to policies marketed as comprehensive, which could leave owners facing thousands of pounds in unexpected vet bills.
FCA fines set to hit record low
2025 could see the lowest total value of fines issued by the Financial Conduct Authority in the regulator’s history, according to analysis by compliance and regtech platform Hackford.
EV pricing woes continue
As the UK government revives electric vehicle purchase grants and confirms new investment in the charging infrastructure, David Humphreys from LexisNexis Risk Solutions says the insurance sector still faces the challenge of accurately pricing and…
The Credit Hire Ruling – Why it Matters
Nick Copley, head of claims for Alps, reviews the recent ruling that puts the cost of unsuccessful litigation in credit hire claims on the claims management companies.
From risk to resentment: Why insurance pricing needs fixing
With more than 400 factors now shaping premiums, James Daley, managing director of the research and consultancy group Fairer Finance, argues insurance pricing has become ever more complex and is increasingly unfair for consumers.
Should insurers fear Which? super complaint?
Content Director’s View: On the back of the Which? super complaint relating to travel and home insurance, content director Jonathan Swift mulls what the potential outcomes might be and whether it will have as wide an impact as the dual pricing…
Rethinking health cash plans in the evolving insurance landscape
Insurers providing health cash plans face growing pressure to control costs while delivering digital, customer-first services - where low margins, high volumes, and regulatory scrutiny intensify the challenge. This whitepaper focuses on how insurers can…
Sparking debate: Lithium-ion risks
The latest episode of the Insurance Post Podcast tackles the growing risks and insurance challenges posed by lithium-ion batteries.
Which? makes super-complaint against FCA over insurance failings
Which? has issued a super-complaint to the Financial Conduct Authority, accusing the regulator of failing to tackle persistent problems in the home and travel insurance markets.
FCA uncovers £200m of short-changing from motor insurers
More than 270,000 motorists are to receive a collective £200m in motor insurance compensation after the Financial Conduct Authority found some insurers had short-changed customers on stolen or written off vehicle claims.
Regulator to open UK borders for international insurers
The Prudential Regulation Authority has launched a consultation on proposals to make it easier for international insurers to establish UK branches.
Can debt-heavy brokers survive rising rates and scrutiny?
Leveraged buyouts have transformed the UK broking sector into a private equity powerhouse, but with debt costs climbing and organic growth harder to achieve, Emma Ann Hughes reveals questions are mounting over how sustainable the model really is.
60 Seconds with... Insurance Compliance Services’ Isabella Macfarlane
Isabella Macfarlane, head of London markets at Insurance Compliance Services, talks career milestones, bath-hating dogs, shaking it off with Taylor Swift and shares still has the heels that helped her stand tall at Lloyd’s.
Insurers’ private market push faces a data reckoning
As insurers ramp up allocations to private markets, data complexity and opacity are creating serious challenges, writes Ben Cluny, head of EMEA sales at platform provider Accelex, who warns without greater transparency, firms risk undermining the very…
Why Kafka-length insurance policies need to go
Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.
Tomorrow’s World: Cultural Change
How can insurers build workplaces that not only attract top talent but also drive meaningful, lasting change?
FCA lets insurers lead as consumer protections weaken
The Association of Consumer Support Organisations’ director Matthew Maxwell Scott argues the Financial Conduct Authority's recent reports echo the Association of British Insurers' 18-month-old roadmap, risking consumer protections and repeating the…
Questioning the math behind FCA’s insurance price defence
The Financial Conduct Authority cites cost pressures, rather than profiteering, for motor insurance premium hikes but with record profits and low claims ratios, compliance consultant Branko Bjelobaba asks is that the full story?
Big Interview: Angus Eaton, Motor Insurers’ Bureau
After pledging to end uninsured driving, Motor Insurers’ Bureau CEO Angus Eaton speaks to Scott McGee about how the goal will be achieved—and the wider ambitions of the bureau’s five-year strategy.
What the motor finance ruling means for broking pay
Editor’s View: After the Supreme Court ruling on motor finance sparked an £18bn redress scheme, Emma Ann Hughes asks could insurance broker commission be next under the Financial Conduct Authority’s spotlight?