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Child abuse inquiry slams ‘hostile, baffling, frustrating and futile’ claims process as it pushes for insurer action

Child abuse

Setting up a register of public liability policies, revising damages and ensuring there is a claims code of practice are among a number of recommendations the Independent Inquiry into Child Sexual Abuse has made in a report published today

Following initial hearings in its Accountability and Reparations investigation, which focused on hurdles faced by CSA claimants, the inquiry has made a number of recommendations in a report published

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How should success of FCA’s response to Which be judged?

The effectiveness of the Financial Conduct Authority’s regulatory action in response to Which’s super-complaint about home and travel insurance is reflected in smoother claims handling, not in the number of reviews or fines, according to Claire Massey, founder of Claim Guardians.

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