United Kingdom (UK)
Axa XL, Allianz and Covéa discussed how technical debt is holding the insurance industry back
Post hosted a live webinar in association with Duck Creek Technologies, where an expert panel discussed how evergreen technology can deliver better customer experiences and help insurers to differentiate themselves in the market.
Biba Conference Special: Q&A with Steve White
Ahead of the British Insurance Brokers’ Association hosting its annual conference online for the first time ever, Post caught up with CEO Steve White to discuss what virtual attendees will see and hear about, the trade body’s ongoing lobbying and his…
Brendan McCafferty exits Markerstudy's Brightside with rest of senior leadership team to follow
Former Brightside CEO Brendan McCafferty has left the broker following its purchase by Markerstudy, with the rest of Brightside’s leadership team to follow and the possibility of role reductions for more junior staff, Post can reveal.
Marshmallow denies trade secrets theft and refutes Confused data rating engine claim
In an ongoing legal battle Marshmallow has hit back in its defence document against Mulsanne, denying that it used Mulsanne’s “confidential information” to build its underwriter’s ratings engine and rebuffing suggestions that its underwriting system was…
Axa XL adds Anish Jadav from Zurich
Axa XL has appointed Anish Jadav as chief underwriting officer for retail property and casualty in the UK and Lloyd’s market.
Up to 115 people at risk as Aviva reveals IT restructure
Aviva has confirmed that up to 115 people could be hit by changes to its IT teams as it moves to automate certain processes and increase use of outsourcing.
Insurance and accident-related nuisance calls fall during pandemic
Complaints about insurance-related nuisance calls and texts fell by 25% in 2020, though experts have warned that the trend could reverse as Covid disruption lifts.
Intelligence: Insurtech focus - The insurtechs taking over Europe and beyond
While insurtechs start-ups might start off small, their growth ambitions are anything but. Incumbents are well known for adopting a merger and acquisition approach while insurtechs have a less uniform method to overseas expansion.
Zurich promotes Hayley Robinson to group CUO
Zurich has appointed UK chief underwriting officer Hayley Robinson as group CUO.
RSA confirms takeover regulatory approval and posts best COR in a decade
The takeover by Intact and Tryg has cleared all the regulatory hurdles and should complete at the end of May, RSA confirmed as it posted a combined operating ratio of 86% for the first quarter of 2021.
FCA urged to speed up broker authorisations with approvals taking 121 days
A freedom of information request by Post to the Financial Conduct Authority has revealed the watchdog is taking an average of 129 days to make a decision on authorising firms applying for permission to trade as general insurance brokers selling non…
Advertising feature: Giving the sales process the human touch is paramount post-Covid
When purchasing insurance, customers turn to brokers for support to ensure the product is suitable and meets their needs. Rob Saunders, ActiveQuote CEO, explains why when it comes to the sales process human touch and interaction cannot be replaced by the…
Editor's comment: Proving its resilience
With May comes the market staple of the British Insurance Brokers’ Association conference, albeit in a slightly different virtual guise. Our thoughts therefore turn to the broking sector and what the impact of the last 12 months have been on it.
Penny Black's Social World: May 2021
Sailing into carbon-neutral future, food donations and mental health support
Aviva slashes sick pay for long-serving staff
Exclusive: Aviva is set to halve company sick pay for staff who have been at the financial services firm for two years or more.
British Insurance Awards 2021: Shortlist Revealed
Who will be walking the red carpet on 15 September as a contender at the 27th British Insurance Awards?
LPG slams HDI claim as 'abuse' of court process
Legal Protection Group has hit back with its defence document in the ongoing legal dispute with HDI Global Specialty, denying all the accusations as it branded the litigation unnecessary and serving no purpose other than as an attempt to strengthen HDI’s…
Carpenters adds Faye Fishlock from DAC as head of defendant insurance services
Carpenters Group has appointed Faye Fishlock to lead its legal defence services and strengthen its offering to insurers.
Interview: Stephanie Smith, Allianz
Allianz Insurance chief operating officer Stephanie Smith virtually joined Jen Frost to discuss her engineering and aviation experiences, Allianz’s LV and Legal & General integrations and £5bn ambitions.
Direct Insurance restructures and rebrands as Aventum ahead of hitting acquisition trail
Direct Insurance Group has restructured, combining its UK and international teams into one group under the brand Aventum.
Whiplash portal guide for unrepresented claimants branded 'off-putting'
Critics have hit out at the "off-putting" and "complex" nature of the recently released litigants in person guide to making a claim through the incoming whiplash portal.
Allianz and LV appoint joint claims panel
Allianz and LV have appointed BLM, DWF and Keoghs to their claims legal panel and are considering joint panels across other areas, Post has learned.
Spotlight: Claims - How a bespoke service can ensure a better experience for customers
Steve Charnock, chairman of Insurance Solutions Group, explains why he believes a tailored approach and a firm commitment to ‘listen, solve and deliver’ means superior outcomes for insurers and their customers.
RSA's Rob Flynn on embracing the SME evolution
Nearly six million small companies make up the backbone of the UK economy and the last 12 months have seen them adapt in ways that they have never had to before. Rob Flynn, director of UK SME at RSA, asks what insurers can and should be doing to help…