Treating customers unfairly
Moves to reward brokers with larger commission has meant many commercial renewal premiums are set too high, argues Phil Bunker. And with brokers reluctance to lose remuneration, questions abound about whether they are re-marketing risks properly
The following words of warning appeared in the Financial Services Authority's February newsletter to small retail general insurance brokers: "We continue to have concerns about market inefficiencies
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Commercial
Intact’s Norgrove highlights ‘values’ when rebranding
Intact Insurance UK and international CEO Ken Norgrove has shared his insights with brokers on four key rebranding elements with ‘values, values, values’ top of the list in his experience having taken the provider on the journey.
Intact exploring Hiscox acquisition
Multiple sources have told Insurance Post that Intact is exploring a potential bid for Hiscox as it tries to build out its commercial lines business.
TimeTo: Reflect on the 2026 Biba Conference
Content Director’s View: This week a swathe of the UK general insurance sector decamped to Manchester for the annual British Insurance Brokers’ Association conference. Jonathan Swift reflects on some of the themes and talking points of the 2026 iteration.
Five key takeaways from the Global Risk Summit
Navigating the new geopolitical order, AI, changing climate risk, and increasingly sophisticated cyber-attacks were on the agenda at the inaugural Global Risk Summit in London.
Why AI is creating D&O risks no-one would have imagined
View from the Top: Kate Lyes, head of specialty lines, CFC, questions whether the directors and officers insurance industry is ready for the complexities an AI-driven world will bring.
Throwback Thursday: Biba’s new rules and tidy commercial
Insurance Post’s Throwback Thursday steps back in time to May 1981 to remind you what was going on this week in insurance history when the British Insurance Brokers’ Association was changing designations and commercial combined was a hot new thing.
Q&A: Mark Rose and Luke Anyon, Tracker
Mark Rose, managing director, and Luke Anyon, sales director of Tracker, explain how their multi-layered technology and close collaboration with insurers and police are helping recover stolen vehicles at scale – and why wider adoption could significantly reduce claims costs.
Biba unveils cyber broker directory and ad campaign
The British Insurance Brokers’ Association has launched a national advertising campaign focused on cyber insurance alongside a specialist broker directory aimed at helping SMEs improve their resilience.