Video: Claims edition – The Claims Portal

The Claims Portal was introduced for the insurance industry in 2010 after the Ministry of Justice mandated that personal injury claims falling within the scope of the pre-action protocols must be processed using the portal.

Editor Stephanie Denton in conversation with Absolute Partnership's technical director Colin Hawes

Designed to meet the needs of users by providing them with a safe and secure electronic means of communication, it also aims to speed up decisions and avoid inconsistencies and inaccuracies - but has not always received a good press.

With this in mind, Post spoke to Absolute Partnership's technical director Colin Hawes to discuss The Claims Portal's timescales, checklists insurers use to decide which of their claimants require further investigation, the use of big data with the portal and the possibility of further insurer collaboration in this area.

Click here to go to the Post Claims video edition


About Absolute Partnership
Absolute Partnership supports claims handlers in making fast and informed decisions when managing claims. Experienced in all aspects of insurance investigation, it basically does everything but make an arrest. It is fast growing with a strong reputation for innovation and high standards.

Insurers are under economic, regulatory and competitive pressure to hold cases, reduce cost and yet tackle increasing fraud. Absolute has pioneered a number of initiatives, in particular thirdeye document validation for property and credit hire and thirdeye casualty screening. These are fixed-price products that give smart results to help claims handlers progress or question a claim confidently while avoiding customer delays. They particularly help initial reserve setting and prompt decision-making regarding which cases to retain in fast-track claims portals.

Absolute is distinct in that it uses a collaborative – clients benefit from thirdeye's data sharing – and insurance-focused approach, with researchers all undertaking Chartered Insurance Institute studies. This means reports are geared to help in the context of an insurance policy.

There is a lot of noise about 'big data' and the challenge that harnessing this brings, but with the right interpretation and innovation you can achieve 'smart data'. With myriad open source and internal data available, this can generate a lot of false positives when considering a claim and claims handlers can become embroiled in sifting through a lot of information which more often than not is irrelevant, at a significant time cost.

Absolute's researchers are experienced at combining data with sense and converting into useful and definitive information within a short time frame. Busy claims and fraud teams need help to focus their time on the right cases, not just build a massive to-do list.

Read about the other videos in the Claims edition:

Association of British Insurers' property, fraud and specialty lines head Aidan Kerr on the problem of fraud in the insurance sector.

Sarah Mallaby, head of motor claims at Allianz Insurance, on whiplash.

Gary Hindley, insurance services manager at Signet, reveals the intricacies of emotive jewellery claims.

Flood Re interim chief executive Tom Woolgrove explains the timetable for Flood Re.

David Bingham, chair of the British Association of Rehabilitation Companies, debates the value on dispensing with low-value personal injury payouts in favour of pure rehabilitation.

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