The Claims Portal was introduced for the insurance industry in 2010 after the Ministry of Justice mandated that personal injury claims falling within the scope of the pre-action protocols must be processed using the portal.
Editor Stephanie Denton in conversation with Absolute Partnership's technical director Colin Hawes
Designed to meet the needs of users by providing them with a safe and secure electronic means of communication, it also aims to speed up decisions and avoid inconsistencies and inaccuracies - but has not always received a good press.
With this in mind, Post spoke to Absolute Partnership's technical director Colin Hawes to discuss The Claims Portal's timescales, checklists insurers use to decide which of their claimants require further investigation, the use of big data with the portal and the possibility of further insurer collaboration in this area.
Read about the other videos in the Claims edition:
Association of British Insurers' property, fraud and specialty lines head Aidan Kerr on the problem of fraud in the insurance sector.
Sarah Mallaby, head of motor claims at Allianz Insurance, on whiplash.
Gary Hindley, insurance services manager at Signet, reveals the intricacies of emotive jewellery claims.
Flood Re interim chief executive Tom Woolgrove explains the timetable for Flood Re.
David Bingham, chair of the British Association of Rehabilitation Companies, debates the value on dispensing with low-value personal injury payouts in favour of pure rehabilitation.
Zurich disappointed in new #discountrate. David Nichols, Ch Claims Officer: "The failure to change the discount rate to a balanced level will only serve to increase the cost and, therefore, affordability of certain types of insurance - especially for higher risk customers." pic.twitter.com/ac1CfBzfxX— Zurich Insurance UK (@ZurichInsUK) July 15, 2019
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