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Axa's Tara Foley: Moja is already attracting younger customers than other brands
During its first month of trading Axa’s new digital start-up Moja has attracted customers that are on average a decade younger than its other brands, Insurance Post can reveal.
Editor’s comment – Adios amigos
The Top 100 UK Insurers ranking is always a highlight in my insurance year, but this year’s is bittersweet as it will be my last after 18 years at Insurance Post.
Top 100 UK Insurers 2022
To date, the UK non-life market has been able to withstand the impact of operating challenges and with capital adequacy robust, William Keen-Tomlinson explains why the market has something of a buffer to absorb future uncertainty
Unrepresented claimants continue to sit below 10% according to OIC
The fifth tranche of data from Official Injury Claim portal shows that unrepresented claimants still make up less than 10% of its users, while the time taken to settle claims increases yet again.
Malcolm Hyde, Aviva, DACB, HF, NFU Mutual, Sedgwick and Zurich big winners at the Claims and Fraud Awards
Law firm HF took home three awards at the Claims and Fraud Awards last night, at an event that saw former Chartered Institute of Loss Adjusters executive director Malcolm Hyde, pictured, pick up the Achievement Award.
Briefing: Going Blanc again - Lemonade and Trov, a tale of two US insurtech pacesetters and their different paths to the UK
With Lemonade entering the UK market this week in partnership with Aviva, Jonathan Swift reflects on the similarities between its push and that of Trov in 2016. Not least the role of Amanda Blanc.
Motor insurers and credit hire companies agree maximum daily settlement rates
Motor insurers and credit hire companies have signed an interim agreement on increasing certain hire rates to enable both sides to navigate their way through the current challenges in the motor claims supply chain.
Spotlight: Removing the friction from payments
The payment process in insurance has been a point of friction for customers throughout their digital journeys. With recent regulation changes pointing insurers towards a customer-centric future, Pádraig Floyd asks what steps can insurers take to rectify…
Spotlight: Payments - The competitive difference in digital adoption
Digital adoption has been a key focus for the insurance industry in recent years. Vincent Belloc explains why regulation changes mean insurers need to double down on these efforts to develop more customer-centric experiences while keeping privacy a top…
Zurich’s Anita Fernqvist says companies should look inwards to fill the skills gap
Anita Fernqvist, chief operating officer at Zurich UK, argues that in the face of a competitive job market and skills shortages, insurance companies need to redouble their efforts to provide rewarding career pathways and healthy work-life balance.
Lemonade launches in UK in partnership with Aviva
Insurtech Lemonade is continuing its European expansion by launching in the UK in partnership with Aviva.
Kingfisher pair team up to launch motor insurer with net-zero focus
Andy James and Mark Ames, previously of Kingfisher Insurance, have teamed up to launch Zixty, an app-based motor insurance company with carbon neutrality at its core offering.
FCA warns insurers to protect customers during cost-of-living squeeze
As the soaring cost of living is putting pressure on households, the Financial Conduct Authority has instructed insurers to protect customers from unnecessary products or add-ons and unfair penalties.
Mass renews call for early review into OIC tariff
The Motor Accident Solicitors Society has renewed its call for an early review of the tariff of damages for low-value road traffic accidents, as recommended by the Lord Chief Justice of England and Wales.
E-scooter legislation must be mandated 'urgently' amid further trial extensions
Despite e-scooter trials being extended until May 2024, there is hope that legislation will be introduced sooner rather than later.
Markerstudy's Clare Lunn is set to lead the charge against opportunistic fraud
As the threat of opportunistic fraud rises in the face of the deepening cost-of-living crisis, Clare Lunn, Markerstudy’s head of counter fraud, calls on the industry to join together to continue to tackle this crime and the fraudsters behind it.
Interview: John O’Roarke and Ronan McCann, HF (formerly Horwich Farrelly)
Having overseen a name change from Horwich Farrelly, CEO Ronan McCann and chairman John O’Roarke explain how the rebranded HF is shaping up for a future of diversification, M&A and staff ownership as it looks to become the Admiral of the legal sector.
Blog: Will the risk and costs of legalising e-scooters outweigh the benefits?
With 31 regions across England currently trialling e-scooters as part of the drive towards Net Zero, David Nichols, chief claims officer at Zurich, considers what the consequences of legalising these vehicles will be for both insurers and policyholders.
RSA targets market-beating 'low 90s' combined ratio by 2025
RSA has set out plans to achieve a “low 90s” combined ratio and surpass £3bn in premiums by 2025.
Telematics watch: How the technology is helping to shape EV insurance
Historically, telematics has been used to rate driver risk to bring down insurance. But the growing popularity of electric vehicles has created driver concerns for which telematics may have the answer. Igo4 CEO Matt Munro discusses how the technology can…
Upcoming webinar: Watch Scor and Ms Amlin discuss how operational automation can increase efficiency and boost profitability
Insurance organisations today are under more scrutiny than ever from auditors and stakeholders alike. In response, many continue to shift their efforts from the digital transformation of front-end functions to driving higher levels of efficiency and…
Intelligence: Inclusivity in insurance - enabling customers with disabilities
In the UK 14.6 million people are classed as disabled and more than seven million people of working age have a disability. David Worsfold investigates how the insurance sector is catering for this vulnerable community – and managing this mainstream…
BIA 2022: Winners Q&A with Park Home Assist Insurance Services
Park Home Assist Insurance Services’ Director, Steve Leech, spoke to Insurance Post about its two wins at the British Insurance Awards in the Personal Lines Broker and Customer Care categories.
60 Seconds With... Helen Simpson, RSA
Post talks to Helen Simpson, HR advice leader at RSA, who shares her 1980s fashion tips and music recommendations.