Personal
Editor's comment: Industry image problem enduring
Insurers face an uphill battle in trying to improve their public image at the best of times, and the latest round of job cuts and news of redundancy term changes at insurance giant Aviva will do nothing to help their cause.
Post Claims Club: Claims forms need a rethink to obtain honest answers
Insurers’ claims forms encourage dishonest answers from policyholders, according to Consumer Intelligence chief executive Ian Hughes.
2013 British Insurance Awards shortlist announcement at noon today
Today at noon Incisive Media insurance division editor-in-chief Jonathan Swift will unveil the nominees for the 2013 British Insurance Awards.
North of Border: Golf swing sees liability fall to club
On 10 August 2007 Anthony Phee was playing golf with three friends on the Niddry Castle course.
Interview: Frank Pinder: leading the fraud fight
With US investigation specialist Global Options seeking to bring its zero-tolerance approach to insurance fraud across the pond, its president explains why regulation and professionalism are key to better detection
Market Moves: Ace, Bluefin, LV and Charles Taylor Insurance make new hires
It was honours even between the insurer and the broking sectors this week, with Ace once again leading the way for insurers with a couple of key hires.
Ifed raid: Joining up with the front line
When it comes to the industry-funded Insurance Fraud Enforcement Department, market attention normally focuses on the severity of the sentences handed down to ghost brokers and crash-for-cash fraudsters. Callum Brodie joined the Ifed team for an early…
From the Belgrano to Brighton: An insurance boss's lunch with Lady Thatcher
On the day of her funeral, Postonline reports the recollections of one senior industry figure's lunch with Lady Thatcher.
Post magazine – 18 April 2013
The latest edition of Post magazine is now available to subscribers as a digital and interactive e-book.
In Series: Personal Lines: First line of defence
Insurers should embrace the power of data to detect and prevent fraud at an early stage.
View from the Top: Protect young drivers now
We need a combative strategy to reduce the risk of catastrophic accidents, says Tom Woolgrove, managing director of personal lines, Direct Line Group.
Expert Analysis: Making changes
Price comparison sites are making changes to the way they operate, embracing telematics and moving into new product lines.
Post magazine – 11 April 2013
The latest edition of Post magazine is now available to subscribers as a digital and interactive e-book.
Insurers refuse to back government plan to extend Statement of Principles
Insurers have declared they are unwilling to green-light a temporary extension to the Statement of Principles unless the government provides “a definite commitment” that a long-term flood risk solution is imminent, after Environment Secretary Owen…
In Series: Balancing act
Personal lines insurers must be careful to ensure their desire to harness the power of data doesn’t get in the way of treating customers fairly.
Website review: More Than’s site less than adequate
Loading times of up to 14 seconds contribute to site’s low score, says Gomez.
In Series: Personal Lines: Proceed with caution
As well as the benefits offered by increased data usage, personal lines insurers must consider its many pitfalls.
Only Young Drivers launches on Comparethemarket
Only Young Drivers has joined the insurer panel of comparethemarket.com.
Your say: Reforms do not go far enough
I would like to respond to the Your Say comments 'Stop harassing injured victims' and 'It's no long neck and neck' which appear in Post on 4 April 2013.
Axa launches online travel insurance facility for affinity customers
Axa Direct & Partnerships has created a travel insurance website for Lloyds TSB customers designed to help them make the most of their policy.
New Act to bring 'peace of mind' for consumers
The Consumer Insurance Act will give “added peace of mind” to customers who will “not be declined if they unknowingly fail to disclose information to their insurer” when buying insurance products, according to the Association of British Insurers.
Davies and GAB Robins – a tale of two loss adjusters: The Claims Club monthly missive
It was somewhat inevitable that two claims firms inextricably linked by the tittle-tattle in the loss adjusting village should make important announcements that will shape their futures.
Broker warns of motor insurance fraudsters manipulating MID records
Specialist motor broker DNA Insurance Services has warned that fraudsters are avoiding paying the appropriate premium for their risk by buying motor trade road risks policies to ensure their vehicles appear on the Motor Insurance Database.
In Series - Personal Lines: All change
As the applications of data sources increase and improve, it pays for personal lines insurers to learn how to adapt.