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Fixing the protection gap in the UK

I recently presented to the All Party Parliamentary Group on Insurance and Financial Services to discuss the future of lending at a time when consumers have lost confidence in income protection programs.

Esure lists with £1.21bn market cap

Esure has set its sights on entering the FTSE 250 Index after setting its offer price at 290p per share as it begins conditional dealings on the London Stock Exchange today.

Truell among bidders linked to Co-op sale

Mark Summerfield, managing director of The Co-operative Insurance, has said the planned sale of the general insurance business is “entirely in line with the group’s strategy” to build a “compelling competitor in high street banking that customers will…

Claims: Front of house?

Representing the main touchpoint between insurers and customers, claims departments are of vital importance but have traditionally struggled to attract top-level staff. Is this now changing?

View from the Top: Satisfaction not guaranteed

Net Promoter Score is a widely used measure for assessing your brand through the eyes of your customers, providing an insight into whether a customer is likely to recommend or discredit your company and its services.

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