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James Dalton

Headlines I hope to see in 2026

Deputy Editor’s View: With the year drawing to a close, Scott McGee looks back at what he thinks are the main themes of 2025 and how they could develop in 2026.

Interview: James Dalton, MIB

In his first interview since joining the Motor Insurers’ Bureau as chief services officer, and two years after the introduction of the Official Injury Claims portal, James Dalton chats to Pamela Kokoszka about how he is taking on the challenge to remove…

This week in Post: Funds, loyalty and crime

Gift cards may not be very personal, but they are perfect when you are not sure what to get someone. However, if you are anything like me you put them away in a “safe” place and forget to use them in time.

Trade voice: James Dalton on embracing diversity in insurance

In order to reflect the diverse communities UK insurers serve the insurance industry needs to continue to make progress towards creating a truly diverse and inclusive workforce, especially at executive and board level, explains James Dalton, director for…

Analysis: The dual pricing super complaint

Citizens Advice has launched a super complaint targeting dual pricing to the Competition and Markets Authority. The complaint is the consumer champion’s first in seven years and shines a spotlight on five key areas: home insurance, mobile, broadband,…

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