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Insurers call for ‘tough compromises’ to ensure claims portal meets targets

James Dalton

The government needs to make “tough compromises” to ensure the claims portal meets the target launch date of April next year, insurers have warned.

James Dalton, director of general insurance policy at the Association of British Insurers, pictured, said there remained a significant amount of work to do if the Civil Liability Act reforms are to

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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