Motor Insurers' Bureau (MIB)
Three-quarters of vehicles removed from Luton Airport car park
Luton Airport has issued an update on the salvage operation following last year's car park fire, confirming that 75% of the vehicles have now been cleared.
MIB CEO Dominic Clayden to exit in June
The Motor Insurers’ Bureau has announced that its CEO, Dominic Clayden, will be vacating his role in June after six years with the organisation.
Apil alleges ‘clear justice gap’ within personal injury claims
Analysis of the latest Official Injury Claim data by the Association of Personal Injury Lawyers alleges that a “clear justice gap” is present when it comes to road injury claims.
Mixed injuries confusion will ‘inevitably’ cause more OIC delays, MIB boss claims
Dominic Clayden, CEO of the Motor Insurers’ Bureau, said a resolution on mixed injuries needs to be found quickly, no matter the outcome.
Interview: James Dalton, MIB
In his first interview since joining the Motor Insurers’ Bureau as chief services officer, and two years after the introduction of the Official Injury Claims portal, James Dalton chats to Pamela Kokoszka about how he is taking on the challenge to remove…
Insurance reflects on two years of the OIC portal
Today marks two years since the Official Injury Claims portal was launched. Industry experts react to the progress the portal has seen, teething troubles it has overcome, and what is still in need of work.
MIB-funded initiative cuts uninsured drivers on UK roads by 400,000
The Motor Insurers’ Bureau has committed to extending its funding for Operation Tutelage until 2027.
Andrew Wilkinson swaps Aviva for MIB
The Motor Insurers’ Bureau has appointed Andrew Wilkinson as chief claims officer.
OIC’s Martin Saunders reflects on the portal’s journey to success for claimants
Following recent feedback that the portal is not operating correctly, Martin Saunders, head of service for Official Injury Claim addresses some of the more recent media inaccuracies and sheds light on why the portal is a successful route to justice for…
Unrepresented claimants continue to sit below 10% according to OIC
The fifth tranche of data from Official Injury Claim portal shows that unrepresented claimants still make up less than 10% of its users, while the time taken to settle claims increases yet again.
ABI's James Dalton to replace Ben Fletcher at IFB
In a wave of senior appointments, the Motor Insurers' Bureau has appointed the ABI's James Dalton as chief services officer.
Portal still needs bedding in, say MIB and Medco bosses as 115,000 claims await medical reports
With no apparent reason for delays in obtaining medical reports, Dominic Clayden, CEO of Motor Insurers’ Bureau and Martin Heskins, executive chair of Medco, suspect the portal needs more time to bed in.
Mixed injuries working group aims to take a range of test cases to Court of Appeal ‘as quickly as possible’
As first instance judgments are starting to come through, Martin Saunders, Official Injury Claim’s portal head of service says the mixed injuries working group aims to take a range of test cases to Court of Appeal “as quickly as possible”.
Telematics Roundtable: How can insurers realise the full potential of connected vehicle data?
Post, in association with Redtail Telematics and Ford, held a roundtable recently to discuss the potential benefits of connected car data and obstacles hindering uptake. Conducted under Chatham House rules, Valerie Hart presents a summation of the key…
LV appoints MIB’s Ben Fletcher as director of financial crime
LV has appointed Ben Fletcher from the Motor Insurers’ Bureau, where he holds the position of chief customer officer, as it’s director of financial crime.
Spotlight on periodical payment orders: How do insurers manage PPO risks?
Introduced in April 2005, periodical payment orders might not have grown in the volumes some expected, but still pose challenges for general insurers not least due to their similarity to longevity life risks. Post spoke to both insurers and other…
Concerns raised over government putting ‘profits above the injured’ as Vnuk cut takes effect
A personal injury expert has raised concerns that the new motor insurance legislation cutting the Vnuk law, puts “profits above the injured”.
Analysis: One year on, is the whiplash portal working or heading for a crash?
With the Official Injury Claim portal celebrating its first birthday on 31 May, Post investigates how it has fared over the past 12 months.
Trade Voice: ABI's Jonathan Fong on the risks that e-scooters pose to road safety
With the number of privately owned e-scooters in the UK already in excess of half a million, Jonathan Fong, policy advisor at the Association of British Insurers, argues that any wider expansion of their use must not happen without robust regulations…
Insurers to save £2bn as Vnuk law set to be axed by the end of June
The controversial Vnuk law, which could have created an extra £2bn a year of costs for the insurance sector, is expected to be axed by the end of June as Motor Vehicles Bill passes through House of Lords’ committee stage with no amendments.
Webinar: Don’t forget the data – why digital transformation alone won’t help you improve your CX
“Digital transformation” has certainly been an on-trend phrase for many years now, with insurers investing fortunes in improving their customer experience across the policy lifecycle from the sale to claim/renewal.