LV
FCA: Consumers overpaying £108m a year in ‘poor value’ add-ons
The Financial Conduct Authority said customers may be overpaying £108m every year in insurance add-ons, with sometimes less than 10% of retail premiums for add-ons paid out in claims.
LV swaps 'outdated' manual process for digital subrogation portal
LV has swapped its ‘outdated’ manual process for subrogated claims for a new digital portal.
LV's Martin Milliner on how getting whiplash right could restore faith in insurance
Working with government, regulators and trade bodies to build public trust in insurance is a common aim of our profession and more important than ever when considering today's unnecessary claims culture.
LV Broker to stop writing home business
LV Broker will stop writing new home insurance business and inviting renewal on its home, building and contents insurance products.
Octo signs ‘telematics ecosystem’ deal with LV Broker
Octo has signed a deal with LV Broker to provide a “full telematics ecosystem”.
Electronic trading: What is good form online?
The growth in online communications makes BT's strapline ‘It's good to talk' seem dated, but anyone who has had to lift a phone to unravel a burgeoning misunderstanding in an email can appreciate its spirit.
C-Force: It's time to unmask the claims heroes
2016 was a big year for insurance claims – but who are the people behind the scenes, making sure customers receive the best service possible?
Spotlight: Motor data: Taking today's customers into the fast lane
Having grown up in the internet age, Millennials have very different expectations to previous generations. Young people are getting into the driver’s seat and motor insurers need to understand how to build a relationship with them
Trouble brewing: What went wrong at Kwik Fit Insurance?
At the end of November, Ageas confirmed it would be closing Kwik Fit Insurance’s Uddingston site, putting 521 jobs at risk.
Ex-LV employee sentenced for bribery
A former LV employee and an employee from a claims management company have been sentenced to 12 months in prison for bribery.
Flood claims: Under the weather
One year after Storms Desmond and Eva, schemes are now available to make cover affordable for households and small businesses in areas at risk of flooding. As barriers to resilient repairs persist, the focus is shifting to a more precise mapping of the…
In Depth: Rise of the machines: How artificial intelligence will revolutionise insurance
The impact of artificial intelligence on underwriting, claims and fraud detection
This Week in Post: claims, cold-calling and commercial vans
As the frost closes in and warns us of winter, my thoughts turn to safety and vehicles, especially as I found myself slipping over due to the black ice on the roads.
Post docu-video: State of the Broker Nation: The future face of broking
In an increasingly connected world customers are turning to mobile devices to fulfil their needs. How can insurance brokers evolve to protect their future from disintermediation?
Broker Direct to help brokers affected by potential LV home withdrawal
Broker Direct has offered help to its brokers who may be affected by any decision LV takes to withdraw from brokered home business.
LV Broker mulls exit from home after ‘forensic’ review
LV Broker is considering plans to stop selling home insurance, following a “forensic” review of the business.
Spotlight: Motor Data: Increasing data use in the van sector
Van insurance is often purchased by sole traders in the same way as household insurance but data in this sector lags behind the rest of the personal lines sector. What can the sector do to catch up?
Women in Insurance: In Jenny’s footsteps
With diversity so high on the insurance industry’s agenda and the world of science recently celebrating the annual Ada Lovelace Day, highlighting the contribution of women in science, Post set out to find when the first female underwriter made her mark…
Insurers welcome government's whiplash consultation after MoJ u-turn
Insurers have welcomed the government’s whiplash reform consultation, which launched today after apparently being 'shelved' in October.
Over-50s: Targeting a mature market
For insurers, targeting the over-50s market would appear to be a no-brainer, not least because there are so many of them.
State of the Broker Nation Extra: Insurers
In this extra part of the State of the Broker Nation, we find out what brokers really think about their insurers. Michèle Bacchus asked them plainly – and she has received some frank answers
State of the Broker Nation: Professionalism and staff
Michèle Bacchus finds out how David Beckham’s legs can help make broking more enticing and attract talent to the sector
State of the Broker Nation: Regulation
In the second part of Post’s research, brokers talk candidly to Michèle Bacchus about the British Insurance Brokers’ Association, the Financial Conduct Authority, the government and the European Union
State of the Broker Nation: Digitalisation and the future
Post has revisited its research into broking to find out how digitalisation and regulation are affecting the sector. In part one, Michèle Bacchus asks whether brokers can survive the digital age.