Research by Post has revealed that brokers as well as insurers are being targeted by claims management companies seeking to take over motor claims via misleading advert urls online, particularly on mobile devices
Insurers and brokers have increased paid leave and introduced more flexible working arrangements to employees under additional pressure from lockdown restrictions, with a particular focus on those now juggling work with childcare responsibilities.
LV has again been ranked the top insurance organisation in the UK by the Institute of Customer Service in its biannual UK Customer Satisfaction Index, although the gap at the top between it and the chasing pack has been reduced.
Insurers and brokers have told Post that the majority of their staff will continue to work from home and that offices will remain open to those few that need to access them, following the start of a third national lockdown in England.
Briefing: Is RSA's sale to an overseas bidder a sign of the UK’s declining stature as a global insurance player?
With RSA poised to be sold to a consortium of a Danish and Canadian investors, the number of internationally recognised UK-domiciled insurers is set to reduce by one. Post content director Jonathan Swift asks: is it time to dust off plans for the Royal…
The bid to take motor insurer Hastings back into private hands is a positive move for the company and a stamp of approval for the sector, say market specialists – but, after years of growth, challenges lie ahead
With growing pressure on the government to introduce mandatory ethnicity pay reporting to measure inequality in the workplace, Post investigates what steps the industry is taking to prepare and what is still to do.
The takeover offer from Finnish insurer Sampo and South African financial services firm Rand Merchant Investment holdings is a ‘real vote of confidence’ for UK Insurance, Hastings chief financial officer John Worth told Post as Hastings released its…
Finnish insurer Sampo and South African financial services firm Rand Merchant Investment Holdings have agreed a £1.66bn takeover with the directors of Hastings.
A year into his role and Michael Lee, CEO of First Central, explains to Jen Frost what he believes are the three elements needed to be successful in motor insurance
Hastings has confirmed it has been approached by Sampo and Rand Merchant Investment Holdings with a potential cash bid for the business.
Complete Cover boosts management team with four hires including ex-Markerstudy and Brightside leader Russell Bence
Non-standard motor specialist Complete Cover Group has recruited a four-strong team of senior managers with experience from Hastings, Kwik Fit, Markerstudy, Brightside and Ageas.
The gender pay gaps of top insurance brokerages showed little movement in 2019, with the divide between the mean pay of men and women shrinking by 0.33% while the gap in median pay grew by 0.34%.
Admiral confirmed it will recommend a final dividend for the year to shareholders, as it suspended a special dividend.
Gary Hoffman, Hastings non-executive chair, will step down from the company next month.
Members of Parliament have called for insurers to refund motorists based on coronavirus lockdown savings, following Admiral's pledged £25 per customer rebate yesterday.
Plaid Cymru MP Jonathan Edwards has tabled an Early Day Motion calling on the government to instruct insurers to put their dividends towards settling insurance claims resulting from the Covid-19 pandemic.
UK insurers are coming under increased scrutiny as Covid-19 worsens. And this week that was certainly the case for Hiscox after businesses threatened the insurer with a class action lawsuit for rejecting claims related to the Covid-19 outbreak.
Hastings Group has confirmed it will propose a final dividend of 5.5p per share at its AGM on 21 May despite calls from regulators for the industry to suspend payments during the coronavirus pandemic.
Some firms are telling their staff to avoid all but essential work travel in the UK due to coronavirus concerns, leading to some insurance event postponements and cancellations, Post has learned.
Personal lines insurance providers are faced with a potentially “lethal” situation if call centre staff cannot go into work en masse due to coronavirus disruption, compliance experts have cautioned. Post asked brokers and insurers how they are preparing…
It's been a swings and roundabouts kind of week.
Hastings’ share price took a tumble as it revealed operating profit fell 42% in a year that the insurer was hit by the Ogden rate and claims inflation.
Hastings is hoping that investment in its anti-fraud capabilities and supplier partnerships secured in the tail-end of last year will mitigate the impact of claims inflation on its bottom line.