Financial Conduct Authority (FCA)
FCA finds brokers not properly managing conflicts
The Financial Conduct Authority has found conflicts within brokers are not being properly managed particularly around add-on insurance and premium finance.
FCA urges insurers to investigate claims experience following review
Insurers should do more to collect information from a range of sources throughout the claims process in order to better understand consumer experience, according to the Financial Conduct Authority.
FCA review highlights satisfaction with household and travel insurance
The findings of the Financial Conduct Authority’s thematic review on household and travel insurance show 64% of policyholders were satisfied with the service they received.
Fall in general insurance complaints to FOS linked to FCA investigations
Motor remains most-complained-about class of business
Editor's comment: One year on, what’s changed?
Twelve months ago at the 2013 British Insurance Brokers’ Association conference, Financial Conduct Authority chief executive Martin Wheatley used his keynote speech to tell the market the regulator would be taking “early and decisive action” against…
White questions FCA decision-making speed after Treasury launches review
Industry figures critical of regulator’s early naming and shaming policy
Head to Head: Add-ons
This year’s Biba conference, taking place at Manchester Central, has the theme ‘Customer, customer, customer’. With that in mind, Post asked some leading industry figures to go head-to-head on the burning customer issues.
Head to Head: Claims Ratios
This year’s Biba conference, taking place at Manchester Central, has the theme ‘Customer, customer, customer’. With that in mind, Post asked some leading industry figures to go head-to-head on the burning customer issues.
C-Suite - Broker: The best outcome is within reach
There has been much debate recently about customer outcomes and the Financial Conduct Authority has made it clear that achieving good customer outcomes should be one of the primary aims of the insurance market.
Regulators to face enforcement decision-making review
The government has launched a review of the fairness, transparency, speed and efficiency of the institutional arrangements and processes the Financial Conduct Authority and the Prudential Regulation Authority use to make enforcement decisions.
BIA Countdown: Achievement winner reflects: Q&A with Patrick Snowball
Since their inception, the British Insurance Awards have become the unrivalled badge of excellence for the insurance sector, raising standards across the industry through their showcasing of best of breed performance and innovation.
Solvency II: It’s the final countdown
With a definitive date of 1 January 2016, Solvency II is finally set to be implemented – and insurers must make sure they are prepared
Towergate in FCA talks over mis-selling
Towergate is in discussions with the Financial Conduct Authority over issues around the sale and advice of two Towergate Financial products.
Europe: Mobile phone insurance
Has the Fincial Conduct Authority's review into the mobile phone insurance industry gone unnoticed, both in the UK and across the continent?
Increased regulation is no excuse for service decline, brokers tell insurers
Survey shows insurers and brokers disagree over reason for customer service drop
Interview: David Margrett: Bring it on
Welcoming the FCA’s hands-on approach to regulation as a boon to his firm’s ambitions, Global Risk Partners CEO David Margrett tells Post why he has such confidence in his consolidation goals
73% of brokers say regulation hitting customer service
Almost three quarters of intermediaries have warned that the weight of regulation is damaging insurers' customer service, in a survey conducted by EDM Group, Post can reveal.
Industry promises claims handling improvement after review finds issues
Regulator’s investigation highlights concerns over customer experience.
Further scrutiny likely to follow FCA warnings
Brokers are likely to face further regulatory scrutiny around client money handling, according to financial controls software firm Autorek.
Broker networks: better together?
With major firms such as Aviva among those to sever their network ties, how can broker networks remain attractive to potential members?
Two brokers in firing line as FCA issues warnings
Two broking bosses have been given warning notices by the Financial Conduct Authority relating to management issues and client money handling.
FCA review finds 'no evidence of systematic attempts to deny valid claims'
The Financial Conduct Authority is not proposing “any new requirements or rule changes” for firms involved in claims handling based on the initial findings of its thematic claims review.
Firms deny dodging referral fee ban as select committee prepares ABS report
MP concerned insurers are using alternative business structures to circumvent ban.
GI players demand action after FCA life insurance investigation blunder
Aviva and L&G shares fall after investigation details are aired prematurely.