Financial Conduct Authority (FCA)
C-Suite - Broker: The best outcome is within reach
There has been much debate recently about customer outcomes and the Financial Conduct Authority has made it clear that achieving good customer outcomes should be one of the primary aims of the insurance market.
Regulators to face enforcement decision-making review
The government has launched a review of the fairness, transparency, speed and efficiency of the institutional arrangements and processes the Financial Conduct Authority and the Prudential Regulation Authority use to make enforcement decisions.
BIA Countdown: Achievement winner reflects: Q&A with Patrick Snowball
Since their inception, the British Insurance Awards have become the unrivalled badge of excellence for the insurance sector, raising standards across the industry through their showcasing of best of breed performance and innovation.
Solvency II: It’s the final countdown
With a definitive date of 1 January 2016, Solvency II is finally set to be implemented – and insurers must make sure they are prepared
Towergate in FCA talks over mis-selling
Towergate is in discussions with the Financial Conduct Authority over issues around the sale and advice of two Towergate Financial products.
Europe: Mobile phone insurance
Has the Fincial Conduct Authority's review into the mobile phone insurance industry gone unnoticed, both in the UK and across the continent?
Increased regulation is no excuse for service decline, brokers tell insurers
Survey shows insurers and brokers disagree over reason for customer service drop
Interview: David Margrett: Bring it on
Welcoming the FCA’s hands-on approach to regulation as a boon to his firm’s ambitions, Global Risk Partners CEO David Margrett tells Post why he has such confidence in his consolidation goals
73% of brokers say regulation hitting customer service
Almost three quarters of intermediaries have warned that the weight of regulation is damaging insurers' customer service, in a survey conducted by EDM Group, Post can reveal.
Industry promises claims handling improvement after review finds issues
Regulator’s investigation highlights concerns over customer experience.
Further scrutiny likely to follow FCA warnings
Brokers are likely to face further regulatory scrutiny around client money handling, according to financial controls software firm Autorek.
Broker networks: better together?
With major firms such as Aviva among those to sever their network ties, how can broker networks remain attractive to potential members?
Two brokers in firing line as FCA issues warnings
Two broking bosses have been given warning notices by the Financial Conduct Authority relating to management issues and client money handling.
FCA review finds 'no evidence of systematic attempts to deny valid claims'
The Financial Conduct Authority is not proposing “any new requirements or rule changes” for firms involved in claims handling based on the initial findings of its thematic claims review.
Firms deny dodging referral fee ban as select committee prepares ABS report
MP concerned insurers are using alternative business structures to circumvent ban.
GI players demand action after FCA life insurance investigation blunder
Aviva and L&G shares fall after investigation details are aired prematurely.
Editor's Comment: FCA finds itself in the crosshairs
It hasn’t taken long for the hunter to become the hunted and, with insurers smelling blood, the Financial Conduct Authority finds itself in the awkward position of being forced to account for its own actions.
Clifford Chance appointed to investigate FCA's conduct
A Clifford Chance lawyer has been appointed by the Financial Conduct Authority to carry out an inquiry into its handling of the announcement it would investigate the treatment of long-standing life insurance customers.
Career development: Ethics breaches up 22% in CII figures
The latest figures from the Chartered Insurance Institute show a 22% spike in ethics breaches punished by its professional standards board.
Gallagher buys Wesfarmers broking division for A$1.1bn
International insurance broker Arther J Gallagher & Co. has bought Wesfarmers insurance broking operations based in Australia, New Zealand and the UK for A$1.1bn ($928m).
Ex-Astbury Wren CEO banned and fined for misuse of funds
The director of Astbury Wren has been found to have breached a fundamental regulatory principle and has been subsequently banned from undertaking any regulated activity and fined £70 000 by the Financial Conduct Authority.
FCA to relocate to Olympic Park in 2018
The Financial Conduct Authority is to relocate from its headquarters in Canary Wharf to a new business district at the former Olympic Park in Stratford.
Deakin insists retail CEO Blanc is in it for the long haul as AJG buys Oval
Commercial director hoping for third time lucky after Colosso and McManus exits
High-profile motor withdrawal touted after another tough year for the market
Analysts suggest further regulatory scrutiny could exacerbate sector’s troubles