Direct Line
Phoebe Chibuzo Hugh to depart Monzo
Phoebe Chibuzo Hugh has revealed she is leaving Monzo after three years.
Q&A, Chris Hill and Paul Muir, One Answer Insurance
Paul Muir, CEO of One Answer Insurance, and Chris Hill, newly appointed board consultant, discuss how governance, underwriting discipline and investment in people will support the broker’s growth plans.
Aviva outlines plan for double-digit market share growth
Aviva is targeting a double-digit market share of the UK specialty personal lines within the next few years.
Ex-RSA leader Bryson returns as Simplyhealth MD
Simplyhealth has hired Sonya Bryson as managing director, more than a year after she stood down as MD of RSA’s joint commercial lines business to “pursue other opportunities”.
Aviva's Storah reveals further Direct Line gains to come
While Aviva has completed the bulk of its Direct Line integration, according to UK and Ireland general insurance CEO Jason Storah, a major overhaul of its claims systems is only getting started.
Aviva almost doubles personal lines premiums after Direct Line deal
Aviva has hailed a strong first half of 2026 with group operating profit increasing 24% to £1.32bn and UK personal lines premiums almost doubling following the acquisition of Direct Line.
Is a gen AI-enabled fraud tsunami heading for multiple business lines?
Amid an escalation of artificial intelligence-enabled fraudulent claims in the home and motor lines, Marcel Le Gouais explores how insurers are ramping up detection measures and collaborating with police to aid fraudster convictions.
Protecting panting pets from overheating in heatwaves
As the UK swelters through heatwaves, Scott McGee discovers insurers are seeing signs that soaring temperatures are changing the nature of pet claims and prompting renewed focus on prevention.
Bodyshop skills crisis threatens claims service levels
Without coordinated action across industry, education and government, the pressures posed by the UK’s accident and repair sector losing 1,700 workers a year will intensify, the Institute of the Motor Industry has warned.
Throwback Thursday: Rate rise hope for motor insurers
Insurance Post’s Throwback Thursday steps back in time to July 1996 to remind you what was going on this week in insurance history when motor insurers were told their premiums had finally hit solid ground.
Winslow named CFC CEO as O’Shea steps down
CFC has hired former Direct Line Group chief executive Adam Winslow as group CEO, succeeding Louise O’Shea who is stepping down.
Big Interview: Jane Poole, CFC
Jane Poole, chief financial officer of CFC, reveals how she is helping the insurer scale internationally, what she learned during Direct Line’s takeover saga, and why insurance still needs to do more to improve social mobility and leadership diversity.
CFC’s Poole outlines growth blueprint for specialist insurer
CFC CFO Jane Poole’s priority is helping the specialist insurer maintain underwriting discipline and operational agility as it pursues further international expansion.
Guy Carpenter’s restructure; Addept’s capacity; Santam’s claims chief
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
CFC’s Poole recalls challenge of Direct Line takeover
Jane Poole, former chief financial officer of Direct Line Group, has reflected on the challenge of leading through months of uncertainty during Aviva’s takeover of the insurer.
Aviva’s Blanc demands ‘stability’ from new prime minister
Aviva Group CEO Dame Amanda Blanc said she and the market is “desperate for consistency” as the UK gets ready for a new prime minister.
Claims and Fraud Awards 2026 shortlist revealed
Today we can reveal the shortlist for the 2026 Insurance Post Claims and Fraud Awards.
Markerstudy and Policy Expert criticised for premium finance APRs
Which? has criticised motor insurers, including Policy Expert and Markerstudy-owned brands, for continuing to charge close to 30% annual premium rate to customers who pay for their car insurance monthly.
Aviva stops ‘record levels of claims fraud’ as AI is abused
Aviva stopped “record levels of claims fraud” in 2025, as fraudsters increasingly use AI-generated images and documents to deceive.
Home insurers with the most satisfied customers revealed
Customer trust and satisfaction in home insurance is improving, but Fairer Finance’s latest consumer survey shows claims handling remains weak and vulnerable customers continue to face the poorest outcomes.
Big Interview: Louise Birritteri, Pikl
Louise Birritteri, founder and CEO of Pikl, explains how the insurtech is reshaping risk, revenue and flexibility for short-term let property managers and how she is using profits to launch a mass market product plus expand into the US.