Digital Insurance Collective
Digital Insurance Stategies: 2012 will finally be the year of the smartphone
This is the year for mobile technology to really take off, according to Amir Rozenberg, APM global manager mobile, Compuware Gomez.
Post magazine – 15 March 2012
The latest issue of Post is now available to subscribers as a digital and interactive e-book.
PSTF: Positive feedback can be harnessed via social media
Harnessing positive policyholder feedback with emerging technologies has been highlighted as an important step towards countering consumer criticism via social media sites, while simultaneously enhancing the brand image of insurers.
PSTF: Post’s STF last week debated customer engagement and future recruitment
Insurers have been urged to use emerging technologies to change the way they interact with customers, by exploiting the growth in social and telematics data. According to an expert analyst, this will forge a “win win” relationship with consumers who…
PSTF: New generation of females in IT would benefit insurance industry
Industry leaders were told they stand to “reap the long-term benefits” of encouraging a new generation of females to take up an interest in the IT profession. Julie Feest, customer director at E-skills UK, explained to delegates from a range of major…
In conversation with Thunderhead: Customer engagement and the need to shift from an ‘inside-out’ to ‘outside-in’ culture
There is a lot of talk about enterprises changing their cultures from ‘inside-out’ to ‘outside-in’, but what does this mean, how does this impact the customer and who is best positioned to oversee it?
PSTF: Corporate technology rethink needed
Industry technology systems could become “obsolete” if companies fail to tackle information security fears, while corporate polices on device distribution and responsibility need an urgent rethink, according to expert panelists. The debate at last week’s…
PSTF: Digital channels set to dominate distribution
Insurers must embrace digital channels as the next dominant model for distribution, as the race to secure web-based connections with customers, partners and suppliers gathers momentum.
PSTF: ‘Outside-in’ approach needed to crack customer service
Insurers have been urged to adopt an “outside-in” approach to business in a bid to crack the customer service challenge and stand out from competitors – with chief information officers cited as best placed to execute this strategy.
PSTF: Customer experience: the new battleground
Providing a compelling customer experience will be the critical basis of competition for insurers in 2012 and the foreseeable future. This was the main message from Richard Edwards, principal analyst at Ovum, pictured, on managing IT strategy in an ever…
PSTF: Data protection telematics worries
Regulators must make a decision, stating where they stand on who owns the data produced as a result of telematics devices. Speaking at Post’s Strategic Technology Forum, Phil Ford, consulting director at Metaskil, warned that regulators need to consider…
PSTF: Eliminate social media confusion before policies tested by regulator
Law firm Taylor Wessing has urged companies to implement formal social media policies, or risk falling foul of the regulator.
PSTF: Ignoring mobile interaction could be ‘devastating’
Companies that are yet to fully embrace the web should look straight to mobile to ensure competitive advantage.
PSTF: Cloud technology counters cost while catering for demand fluctuations
Post’s Strategic Technology Forum debated cloud technology from a user’s perspective, the perils of ignoring mobile and risks surrounding social media.
Post launches new Facebook page - Post 1840
Post has launched a new Facebook page covering everything from the latest insurance news to discussions about the representation of the industry in films.
PSTF: Telematics: caution called for over information overload
Responding to a question from a PSTF advisory board member, Insure the Box founder and joint chief executive Mike Brockman admitted there is a danger of information overload with regards to what telematics can deliver.
PSTF: Cloudy issue
The cloud computing industry needs to put the elephant in the room to bed over security issues.
PSTF: Key to improved customer service held by technology chiefs
Chief information officers and chief technology officers are poised to become the real heroes in the drive to provide customers with the products and services they desire from insurers.
PSTF: Cost benefits driving secondary cloud migration
Almost nine in 10 IT professionals that use cloud-based services are moving beyond the hype and looking to invest further in this technology in 2011, according to a new survey.
PSTF: Multi-channel business driven by customer empowerment
Insurers need to get out of the "multiple channel" mindset as their customers become more empowered, according to Richard Burdge, chief marketing officer at Thunderhead.
Strategic technology Forum: data breach notification law is imminent for insurance industry
The insurance industry has been urged to prepare for potential new regulation, which will make it mandatory for companies to report any breaches of data management regulation.
Strategic Technology Forum: clarity needed on internet data collection legislation
More clarity on forthcoming European legislation surrounding internet data collection is essential, if insurers are to implement it properly. This was the view shared by consulting firm Promontory Financial Group with Post's Strategic Technology Forum…
Quality data essential to avoid banking problem repeat
Insurers must use top quality data when preparing for Solvency II to avoid the problems suffered by banks during their implementation of Basel II, technology firm CSC claimed.
Strategic Technology Forum: data management security policy is a must
Insurance firms must have an accurate data management security policy in place to avoid falling foul of the Information Commissioner's Office, a solicitor from law firm Field Fisher Waterhouse claimed.