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Chubb

Claims service improves but gaps in delivery remain

Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.

Top 50 Reinsurers of 2025 revealed

Swiss Re’s adoption of IFRS 17 has propelled it to pole position on this year's Top 50 Reinsurers ranking, which Christopher Pennings, financial analyst at AM Best observes, highlights how the new accounting standard continues to reshape global…

How insurance fuels the global shift to cleaner energy

As governments and activists call for faster climate action, Damisola Sulaiman digs deep into how the insurance industry is quietly enabling the net zero transition by unlocking investment, managing emerging risks, and helping high-emission sectors go…

A giant leap forward for bancassurance

What steps banks and insurance companies are taking today to offer cover in fresh ways, plus the giant leaps being taken to reshape bancassurance sooner rather than later, is investigated by Emma Ann Hughes.

Claims service improves but regional delivery varies

The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in…

Mark Roberts, Chubb

Mark Roberts is division president responsible for Chubb’s property and casualty, accident and health, high-net-worth, and consumer lines operations across the UK, Ireland and South Africa

Big Interview: Drazen Jaksic, Zurich UK

Drazen Jaksic, CEO of Zurich UK, is ambitious and likes a challenge, but he won’t be slashing the price of the provider’s general insurance policies anytime soon to swiftly grow the business.

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