Chartered Insurance Institute (CII)
Roundtable: Hong Kong: The state of the insurance market in Hong Kong
Post held a roundtable with seven Hong Kong broker CEOs, three senior Asia-Pacific QBE executives and the Asia-Pacific leader of the Chartered Insurance Institute at the Mandarin Oriental to discuss the state of the insurance market in Hong Kong and how…
Vulnerable customers code gains industry backing despite commercial concerns
The joint code of conduct for vulnerable customers established by the Association of British Insurers and the British Insurance Brokers' Association has been broadly welcomed by the industry, despite concerns about the commercial viability of serving…
Insurers diversify as struggle with shallow talent pool continues
The skills shortage in UK general insurance has worsened - with figures from the Chartered Insurance Institute showing four out of five companies are struggling to get the expertise they need.
Career Development: CII’s New Generation Group launches for 2016
The Chartered Insurance Institute’s New Generation Group, class of 2016, met for the first time at the launch event held in London on 23 October.
Ex-DLG and Flood Re boss Woolgrove moves to ‘challenger’ bank
Former Direct Line Group personal lines managing director Tom Woolgrove has taken on an interim role as deputy CEO for Oak North Bank, an SME-focused challenger to established high street brands.
CII's 2016 New Generation Group launches
The Chartered Insurance Institute's New Generation Group, class of 2016, met for the first time at a launch event held in London on 23 October.
FCA communications inquiry billed as opportunity for insurers
Insurers have been urged to change functions of the market that are “not working” by “grasping the opportunity” presented by the Financial Conduct Authority's consultation on improving communications with customers.
CII warns apprenticeship levy risks ‘damaging the profession'
The government's apprenticeship levy needs to address skill gaps by sector, rather than through arbitrary numerical targets, the Chartered Insurance Institute claims.
Quarter of UK drivers confused by motor insurance coverage
More than 8.7 million UK drivers do not understand what motor insurance cover they have, according to research from the Chartered Insurance Institute.
Penny Black's Insurance Week - 24 September 2015
Penny is a huge fan of the oval ball and was first in the queue to wear the rose and make our boys giants in the Rugby World Cup, being held in England and Wales this year.
C-Suite - Broker: In the scheme of things
Insurance graduate training schemes are back, revamped for the 21st century.
Insurers must increase touch points to overhaul negative customer perceptions
Insurers need to increase the frequency of their interactions with customers, be more transparent, and develop products consumers genuinely value if they are to overhaul negative customer experience ratings, according to industry insiders.
Student tech targeted by thieves but 50% have no insurance cover
Over one in 20 students (6%) has fallen victim to theft since 2014, with mobile phones topping the list of stolen items, the Chartered Insurance Institute reports today (14 September), noting that more than half of students (54%) have no insurance for…
Career Development: CII provides flexible working guidelines
The Chartered Insurance Institute has launched a guide for companies looking to introduce flexible working arrangements.
Roundtable: Media Perception: Holding the insurance industry to account
Former Post editors from the past three decades met up recently to discuss changing perceptions of the insurance sector and the role the media has played in shaping it.
Female Millennials: How to attract young women
A recent PWC report showed female millennials had reservations about working in the insurance industry. Post investigates what the sector can do to include this group in its future workforce
Q&A: Robert Fletcher: Presidential priorities
Elected as the Chartered Insurance Institute’s 119th president last month, Robert Fletcher tells Post that building trust, remaining relevant and finding a suitable successor for outgoing CII CEO Sandy Scott are among his top priorities for the year…
CII provides flexible working guidelines
The Chartered Insurance Institute has launched a guide for companies looking to introduce flexible working arrangements.
CII members upbeat on business prospects amid upturning economy
The majority of Chartered Insurance Institute members are anticipating an upswing in their financial performance over the coming year as optimism regarding the UK economy gathers momentum.
Poor customer service and jargon driving motorists to switch insurer
Problems with understanding motor policies have been highlighted by more than half of the customers that took part in a Consumer Intelligence poll designed to understand what drives behaviour around switching insurer.
Trust In Insurance: Blog: Satisfaction is what you need
The first in a new regular blog series from Post’s Trust In Insurance Taskforce.
Roundtable: Reputation: Time to start building bridges
The insurance industry’s reputation is at a low, with recent reports highlighting a lack of consumer trust. How can insurers work towards improving the public’s perception of them?
Research: Young Broker Nation: Attracting new talent
LV’s Phil Bunker looks back on conclusions of the State of the Young Broker Nation research and finds much to be positive about
Robert Fletcher elected CII president
Robert Fletcher has been elected the 119th president of The Chartered Insurance Institute at its annual general meeting in London today, 22 July.