Adrian Flux
AI agents tackle abandonment in digital insurance sales
High abandonment rates in direct digital insurance sales can be addressed by artificial intelligence agents, according to OpenDialog AI chief commercial officer Dean Chapman.
Broker gender pay gap wider than insurers' and static in 2019
The gender pay gaps of top insurance brokerages showed little movement in 2019, with the divide between the mean pay of men and women shrinking by 0.33% while the gap in median pay grew by 0.34%.
Analysis: Insurers nix staff travel as coronavirus casts shadow over events
Some firms are telling their staff to avoid all but essential work travel in the UK due to coronavirus concerns, leading to some insurance event postponements and cancellations, Post has learned.
Analysis: A coronavirus call centre crisis?
Personal lines insurance providers are faced with a potentially “lethal” situation if call centre staff cannot go into work en masse due to coronavirus disruption, compliance experts have cautioned. Post asked brokers and insurers how they are preparing…
FSCS transfers policies of bankrupt Qudos to new providers
The Financial Services Compensation Scheme has revealed that it has worked with a number of brokers to transfer around 165,000 Qudos motor and pet insurance policies to new providers.
Revealed: Behind the scenes of troubled insurer Qudos’ collapse
Danish unrated insurer Qudos plunged into liquidation yesterday, amid owner New Nordic’s lawsuit alleging that former owners Echelon “fraudulently reported” vital information prior to the 2017 sale of the insurer.
Review of the year 2016
2016 started with several UK regions under water, and then saw the launch of Flood Re. It underwent the largest overhaul of insurance law in a century and it finishes on a long awaited reform. Insurers, brokers and industry representatives are sharing…
Digital: Using social media to engage customers
It has finally clicked with insurers that they need to engage with customers on social media, as it can help attract new business and build trust.
Adrian Flux Insurance Group
Rank: 29