Analysis: A coronavirus call centre crisis?

Empty call centre

Personal lines insurance providers are faced with a potentially “lethal” situation if call centre staff cannot go into work en masse due to coronavirus disruption, compliance experts have cautioned. Post asked brokers and insurers how they are preparing for the worst.

Insurers and brokers played down fears when contacted on call centres by Post, but compliance professionals warned that if employees are unable to come into work due to Covid-19 coronavirus

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Post? View our subscription options

Protesters target Biba conference with street theatre

Greater Manchester Stop EACOP coalition chose to protest at the British Insurance Broker’s Association conference because the insurance industry is the “Achilles’ heel” of the fossil fuel projects it is campaigning against, according to member Martin Porter.

Ken Norgrove, RSA

If you think you’re busy, then you should read what Ken Norgrove, CEO of RSA UK & International, was up to in 2023.

Sam Woods, Prudential Regulation Authority

In the run-up to a general election Sam Woods, chief executive of the Prudential Regulation Authority, has been clear it will be for the government, not regulators, to ensure insurers invest the dividends of forthcoming solvency reforms in the UK.

Ant Middle, Ageas

Ant Middle, CEO of Ageas UK, leaps up 16 places on Insurance Post’s Power List and is likely to climb even higher up the ranking of the industry’s movers and shakers if his parent company continues to court UK targets despite the DLG rebufal.

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here