Opinion
Reputational risk of AI in insurance
Vanessa Chance, director of communications at SEC Newgate, shares how she has seen firsthand how a poorly managed artificial intelligence tool can do lasting damage to an insurance brand’s reputation and explores the need to have a crisis plan in place.
How Bolttech is deploying genAI
David Lynch, group chief technology and operations officer a Bolttech, shares how the insurtech has moved beyond pilots to embed AI across the insurance value chain.
How Crawford is balancing AI innovation and ethics
Mollie Brentnall, IT director for UK & Ireland at Crawford & Company, explains how the business is aligning artificial intelligence investment with business value, ethics, and client trust.
Is Axiom Ince the start of a new era of SFO investigations?
The Serious Fraud Office’s crackdown in the Axiom fraud case is a key example of the agency’s statement of intent and raises the bar on insurers to self-police corporate fraud, according to Elliott Kenton, partner in the regulatory team at Weightmans and…
A standing ovation for fresh theatre rules?
Alex Nicoll, director and head of media and entertainment at Sedgwick, examines the risks facing theatres as the 2025 European Accessibility Act and Martyn's Law are implemented.
How the IUA will adapt to new challenges
Trade Voice: Chris Jones, CEO of the International Underwriting Association, sets out his key focuses for the industry body having succeeded Dave Matcham earlier this month.
Are e-scooters worth the hassle?
News Editor's View: Five years into the UK’s e-scooter trials, Scott McGee considers how safety concerns, data gaps, and regulatory uncertainty continue to cloud the mode of transport's future and whether the insurance industry will want to provide cover.
Aviva’s Storah urges homeowners to get gardens climate-ready
As the green fingered head to the RHS Chelsea Flower Show, Jason Storah, CEO of Aviva UK & Ireland General Insurance, observes natural garden solutions can reduce flooding, boost resilience, and protect homes across the UK.
Time to peel back credit hire assumptions
Following AND-E and Keoghs securing significant saving on a credit hire claim, Clint Milnes, group chief operating officer at Winn Group, argues temporary replacement vehicle providers are often misunderstood and offer vital mobility support to millions…
How insurers should tackle the luxury watch theft crisis
Rob McCarthy, non-executive director at insurtech Embri, outlines how the insurance industry can take a proactive role in tackling high-value item crime.
A new era for justice in Northern Ireland?
Trade Voice: Cathal O’Neill, president of the Forum of Insurance Lawyers Northern Ireland and a partner at Carson McDowell, examines proposed changes to legal reforms in Northern Ireland.
What Tiernan will find in the Lloyd’s CEO in-tray
Editor’s View: As Patrick Tiernan prepares to succeed John Neal as CEO of Lloyd’s at the start of June, Emma Ann Hughes reflects on what is in his in-tray, plus what is in his toolkit, to consider how he could transform and leave a lasting mark of the…
Why blaming hybrid working for productivity problems is too easy
View from the Top: Emma Higgins, chief people officer at QBE, says offering employees a flexible or hybrid model is not a perk – it’s the future of work.
FCA handed 170,000-strong petition to fix insurance failings
Rocio Concha, director of policy and advocacy at Which?, explains why she went to the Financial Conduct Authority’s offices today and handed in a petition, signed by more than 170,000 people, calling on the regulator to get a stronger grip of a market…
Why legacy tech is a key driver of M&A in insurance
Jeff Heine, chief revenue officer of Novidea, explores how insurers with outdated technology stacks are less attractive to buyers who are looking for acquisition targets who are tech-savvy or have already undergone a significant digital transformation.
FCA remains a work in progress
Trade Voice: Chris Croft, CEO of the London and International Insurance Brokers’ Association, says that while the regulator has made strides towards its new objectives, further cultural change is needed.
Axa’s Foley on rising to the climate change challenge
View from the Top: Tara Foley, CEO of Axa UK and Ireland, explains how insurers can lead the way in building resilience to climate risks.
How an uptick in deliberate fires is testing loss adjusters
Simon Jones, client services director at Woodgate & Clark, examines how the insurance industry is dealing with an uptick in the number of deliberate fires in public buildings.
Why Treasury’s £15 whiplash reform dividend doesn’t stand up to scrutiny
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, says that HM Treasury’s recent report on the effects of the Civil Liability Act raises more questions than it answers.
FCA’s premium finance conundrum: act or step back?
Editor’s View: With falling premiums, a stalled government motor insurance taskforce, and jittery markets, Emma Ann Hughes wonders if no action is now the most likely outcome of the Financial Conduct Authority’s premium finance market review.
Why a thriving independent broker market is more important than ever
View from the Top: John Read, managing director of WTW Networks, calls on broker networks, insurers and the Financial Conduct Authority to play their part in reinvigorating the dwindling independent broker marketplace.
Solvent exit planning: a crucial step for insurers
While the regulator has postponed the implementation date for the solvent exit planning rules for insurers to 30 June 2026, Sarah Ouarbya, partner for risk consulting and regulatory compliance at Forvis Mazars, warns providers shouldn't put off producing…
Why cutting instalment costs could be a win-win for insurers
As paying for home and motor insurance in instalments shift from a convenience to a necessity, Ian Hughes, CEO of Consumer Intelligence, insists fairer pricing could turn a regulatory requirement into a powerful growth strategy for providers.
Is Esure enough for Ageas?
News Editor’s View: After securing two acquisitions, Scott McGee asks if Ageas will look to acquire more rivals in the future to ensure it is a top three personal lines provider or whether it will focus more on organic growth.