How AI is reshaping insurance in 2025
Rory Yates, global head of strategy at EIS, Kennedys IQ chief products officer Karim Derrick, Paul O’Brien, chief AI officer of Davies, Charles Clarke, group vice-president of Guidewire Analytics, and Hiscox chief technology officer Ian Wrigglesworth explain how artificial intelligence is pumping the pistons of insurance in 2025.
In the latest Insurance Post podcast, the fact every insurtech seeking a cash boost in 2024 claimed they had innovative AI that could cut costs and create greater operational efficiency for insurers is discussed.
Whether AI washing is going on in the insurance industry is hotly debated, along with the sector’s ability to fully embrace this technology given how long it has hung onto legacy systems, with Yates saying: “We are definitely still in pilot purgatory.”
On how AI solutions could swiftly switch from pilots to roll-out across a business in the year ahead, Wrigglesworth says: “Culturally, you need to be setting yourself up for, where you can, letting the machine do it.”
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