Feature
Costa Concordia one year on: Sea change
A year after the Costa Concordia disaster the insurance market is still picking up the pieces, but what will be the long-term impact?
Marketing and advertising: Small screen, big rewards?
Television advertising has become a major marketing tool for many in the industry, but how do firms get it right, and can those with smaller budgets compete?
Online sales in Asia: ready to take off
Internet access in Asia is growing at 30% a year. Neera Bhardwaj discovers whether this is translating into online sales for the region’s insurance market.
The lure of China
Insurance penetration in the Chinese market is in single figures, and foreign insurers are keen to expand their market share. But, as Nicky Burridge discovers, there are challenges as well as opportunities in the market.
European environmental liability options
Environmental damage costs have hit the headlines in recent years and the European Commission is looking at the option of a fund to control them. But, as Sam Barrett finds out, the insurance industry is not the number one fan of this idea.
Reputation management: It's good to be liked
With customers increasingly taking to the internet to share opinions on insurers, it's more important than ever that firms manage their image.
In Series: Outsourcing - Sharing the load
How can outsourcing services to specialist third parties help insurers achieve their growth goals?
Cyber liability: The shape of things to come
How is the cyber liability market likely to evolve in a technology landscape fraught with great risk?
Broking: Lloyd's & London market - Capital investment
Strong US interest in the Lloyd's and London market is driving acquisition activity in the broking sector, but will the City continue to prove popular with overseas investors in 2013?
Telematics: Revolution on the roads?
Telematics has finally arrived, and most insurers and large brokers announced pilots or launches this year. Yet insurers are still only dipping their toes in the water.
Scottish independence: Age auld question
The countdown for a vote on Scottish independence has begun. With divergence between Holyrood and Westminster growing already in the claims arena, it's never too early for insurers to ask: will we be ready?
Review of the Year: Legal - bracing for impact
The imminent implementation of major civil justice reforms has seen the legal industry spend much of 2012 preparing itself for things to come.
General insurance review of the year: It never rains, but it pours
Flooding, and the ongoing struggle to replace the Statement of Principles, has been at the forefront of a range of difficulties faced by the general insurance market in 2012. Will 2013 bring a silver lining?
Europe: a home for aggregators?
This year has seen aggregators bought and sold across Europe. Francesca Nyman investigates whether Europe can provide a home for them or whether their time has passed.
French motor market counts cost of annuity changes
French motor insurers are set to take on costs previously covered by the state. Edmund Tirbutt asks how they plan to cope with the burden.
Fracking: The insurance implications
The government has given the green light for fracking to continue to extract gas in Lancashire, but what are the implications for the insurance industry? Fleur Rochester explains.
Catastrophic injury: Collaboration not confrontation
Despite its inherently adversarial nature, a collaborative approach to catastophic injury claims can prove advantageous for all parties.
Review of the Year: Lloyd's - Highs and lows
After major losses following 2011's natural catastrophes, the Lloyd's market recovered to post its best results in five years in the first half of 2012 - only for Superstorm Sandy to bring fresh woes in October.
Review of the Year: Brokers - A bumpy ride
Brokers have experienced a somewhat tumultuous year, with imminent regulatory changes, big-name departures and the ongoing financial crisis all leaving their mark on 2012. What next for the sector?
Loss Adjuster Insight: Providing a quality service
Insurance 360's third annual survey reviews the performance of UK loss adjusters during 2012
Review of the Year: Loss Adjusting - Stormy waters
With the demise of a major player, the insurer squeeze from insourcing and fresh flooding demanding effective surge response, 2012 has taken its toll on the loss adjusting industry. Is there hope on the horizon?
Review of the Year: Health Insurance - Cause for optimism
Despite torrid economic conditions for the insurance industry during 2012, the health market continues to prove that innovation and fighting spirit still allow for growth.
Growing SMEs: SME-volution
From the earliest beginnings as innovative start-ups, to their ultimate emergence as corporate entities, evolving SMEs will always need brokers to ensure that cover matches exposure.
Growing SMEs: Room to manoeuvre
Small businesses are often subject to rapid change and growth, and it is essential that brokers and insurers understand how radically their risk profiles can evolve.