Feature
Loss adjusting: Back to the future
Loss adjusters should learn from the past in order to rediscover the human touch – and returning to regional markets is a good start, says Trevor Latimer
Motor Insurance: Claims, lies and videotape
Dashboard cameras are commonplace in Russia to prove road accidents to the courts and to protect against police corruption. But what impact do they have on the insurance sector? Anne-Louise Fogtmann explains.
Regulation: A heavy crown
The downfall of the Financial Services Authority was met with resounding support. However, as its successors take over sceptics ask whether the twin peak model might create more discontent in the industry.
Solvency II: worth the wait?
After many delays, Solvency II implementation is still far from certain. While some insurers have grown disillusioned by the process, others remain keen to see the directive’s benefits come to fruition.
In Series: Personal Lines: Getting the balance right
Insurers are deploying fraud detection measures earlier, in an attempt to reduce exposure, while still providing a good customer experience. by Graham Odiam
In Series: Personal Lines: First line of defence
Insurers should embrace the power of data to detect and prevent fraud at an early stage.
Employees' compensation: Hong Kong headache
Nicky Burridge finds out why employees' compensation is causing such a big headache for insurers in Hong Kong.
Legal reforms: Damage to the system
While the Jackson reforms may reduce the cost of civil litigation, they could have unintended consequences for the insurance industry.
Asbestos: Unclear Future
From differences in compensation eligibility across the UK to legal battles over mesothelioma liability, asbestos-related illnesses are presenting insurers with a range of challenges.
In Series: Balancing act
Personal lines insurers must be careful to ensure their desire to harness the power of data doesn’t get in the way of treating customers fairly.
In Series: Personal Lines: Proceed with caution
As well as the benefits offered by increased data usage, personal lines insurers must consider its many pitfalls.
IMDII: Full disclosure
The second Insurance Mediation Directive could fundamentally change the way European brokers conduct their business. But will it be kicked into the long grass? Edmund Tirbutt investigates.
In Series - Personal Lines: All change
As the applications of data sources increase and improve, it pays for personal lines insurers to learn how to adapt.
Loss adjusting: Keep it in the family
The role of the loss adjuster is changing, with insurers increasingly adopting an internal claims handling approach. But it is by no means the end of the specialist panel.
Consumer Insurance Act: Under the radar?
The Consumer Insurance (Disclosure and Representations) Act 2012 will upend more than a century of the customer’s duty to disclose information to their insurer. Is the market prepared for this substantial change?
Cyber liability: Risks rising
Cyber attacks have become almost a daily occurrence in recent times. Whether it is on a company, a personal account or a sensitive government department, hackers have not spared a single target of importance writes Mukul Gupta.
The Thai flood: Two years on
The size and scale of the floods in Thailand in 2011 came as a shock to many despite the fact it was a flood prone area. Andrew Tjaardstra discovers how shock waves are still being felt and how risks are being reassessed.
Comment: Power struggle
CEOs and CIOs are often at loggerheads when it comes to investing in new software, but this must change, says Andrew Binns.
Kidnap & Ransom: Forewarned is Forearmed
With instances of kidnapping for ransom on the rise in certain parts of the world, it’s more important than ever for firms to ensure they have adequate cover.
Metal Theft: Copper and Robbers
New legislation promises to make life tougher than ever for scrap metal thieves and ease the demand on insurers – but why is the market unconvinced it will be effective?
Captives: Eastern promise
Chinese companies are mulling over the idea of captives as a risk management tool and it seems that the trend might spread to Eastern Europe. Anna Pitton investigates.
Gender Directive: Continental drift
The ban on gender as an insurance rating factor has made waves in the UK market but how has it impacted mainland Europe? Francesca Nyman investigates.
Claims: Front of house?
Representing the main touchpoint between insurers and customers, claims departments are of vital importance but have traditionally struggled to attract top-level staff. Is this now changing?
Improving Underwriting: Location is everything
Location-based information is the key to understanding the complex data underwriters need to analyse risk.