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Legal reforms: Damage to the system

car-smashed

While the Jackson reforms may reduce the cost of civil litigation, they could have unintended consequences for the insurance industry.

April has witnessed a raft of regulatory changes, including the introduction of the Legal Aid, Sentencing and Punishment of Offenders Act 2012. The act brings many of Lord Justice Jackson’s civil

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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