Commercial

A wake-up call for insurers.

A recent CRM survey reveals insurers have finally woken up to the advantages of customer relationship management though accept they could be still more forward-thinking. Alison Empson explains the results.

General Insurer of the Year

Zurich's strategy of daring to be innovative and building partnerships with brokers has allowed the insurer to beat its own business targets. Jonathan Swift explains how.

Indie concerns.

While I sympathise with policyholders caught up in the Independent fiasco, I feel the media, politic...

Groupama training.

Groupama Commercial Insurances is to extend its training expertise and course facilities to its pref...

Inkfish goes to D&G.

Domestic & General has acquired the whole issued share of Inkfish call centres for £14.6m. Inkfish p...

Appointment at NIG.

NIG has made two new appointments. Iain Thomas has been promoted to national sales manager of the pe...

Stakeholder advice.

Internet-based resource for SMEs, IS4profit, has published a guide for small businesses on the requi...

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