Commercial
Lloyd's Members only.
Lloyd's has made sweeping changes to the way it deals with brokers, with centralised regulation being replaced with an accreditation programme. Rachel Gordon asks whether this has opened doors for brokers or is driving business away.
NU in Cable & Wireless deal.
The telecommunications group Cable & Wireless has signed a memorandum of understanding over a £350m ...
Marlborough goes to court in travel insurance dispute
Lloyd's insurer Marlborough is going to the High Court today in a bid to determine how many travel i...
The Risk Management Award
By involving every one of its 4000 staff in its risk management programme, East Lothian Council has saved nearly £2m - and made the area safer too, writes Lynn Rouse.
The Loss Adjuster Award
McLarens Toplis - the UK arm of which is now owned by outsourcing specialist Capita - decided its Property Management Portfolio had to be accessible whenever disaster struck, as Anthony Gould reports.
Reinsurance Innovation of the Year
GE Frankona Re took careful note of users' needs when it designed its online reinsurance tool for brokers. The easy-to-use system has already paid off in financial terms, reports Janina Clark.
Giving staff the skills to excel.
The emphasis on customer service in today's industry makes it more important than ever for firms to grasp the training nettle. Jane Bernstein looks at the options for brokers and insurers.
Customer Care Award
A staff fitness programme with a difference is bringing swift change to business practices at Zurich Personal Insurances. And the customers are the winners, says Jane Bernstein.
Mergers mean placing risk is no picnic for brokers.
The lack of choice talked about by the mega-merger mania and the most recent demise of the Independe...
In search of excellence
Judges of this year's British Insurance Awards had to narrow down an overwhelming number of quality entries to single winners for each category. Chairman David Bland describes the task.
Proud partners
More than ever, the winners and finalists from this year's British Insurance Awards must be prepared to shout about their achievements, says Matthew Townsend.
Setting the stage
Hundreds of people worked hard to shift tons of equipment and lay miles of cable to prepare the Royal Albert Hall for the big event. Take a trip behind the scenes with Richard Adams.
Underwriter of the Year
Careful research has enabled Royal & Sun Alliance Commercial to capture a big share of the world underwriting market for the renewable energy industry, writes Marcus Alcock.
Life Insurer of the Year
Legal & General is blazing a trail in the provision of online services. Jonathan Swift logs on to the world of e-pensions and e-mortgages with Britain's "most admired insurer".
NU backs down over flood levy.
Norwich Union has backed down on premium hikes in the constituency of Rydale. John Greenway MP had t...
Sun, sea and insurance.
Brokers and insurers have not fared as well as they could have in taking a larger proportion of the travel insurance market. As new travel trends develop, Simon Threadgold says there are golden opportunities for them if they adopt a more specialised…
Which way now?
The road ahead looks uncertain for reinsurers who are adopting a cautious approach in light of escalating claims and losses among liability insurers. Richard Willsher explains.
The Training Award
NIG's programme of recognition and reward makes staff feel special when they achieve excellent customer service. It's part of a training strategy that leaves the classroom far behind, writes Jane Bernstein.
Demutualisation test case goes to High Court.
A crucial test case on demutualisation windfalls that could cost the insurance industry hundreds of m...
Broking Initiative of the Year
Argyll has come up with an insurance package that allows waste land to be unlocked for development, keeping green fields free of bricks and mortar. Catherine Tennant reports.
London market profits are key.
I write to refute the observations of lead underwriter David Shipley (see below: 'Call for Names to s...
Groupama sale likely.
Groupama this week refused to rule out the disposal of its UK general insurance arm, but denied repor...
Orchid vehicle tracking blooms for Ryder fleets.
Global Telematics has linked up with transport supplier Ryder to pilot its Orchid telematics vehicle...
Young Achiever of the Year
Zurich Commercial's young star Nichola Williams revamped the field staff operation by introducing key account managers - and went on to help win 55% more new business. David Worsfold reports.