National service.
A large number of provincial brokers are making a splash in the market, beating the bigger intermediaries at their own game because of their more flexible approach and personal service, says Rachel Gordon, who discovers that for insurers, standards are the most important thing.
Super sharp provincial brokers are giving the nationals a run fortheir money and keeping both brokers groups happy is a tricky balancing
act for insurers. They do not want to upset either party
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