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Commercial

Imagine rebrands

The Imagine Group of Bermuda is grouping together its reinsurance and insurance operations and rename...

Pushing the right buttons.

If insurers fail to push policyholders' buttons regarding online claims services, customers will go to providers that do make the best use of the web-enabled technology, believes Jim Douglas.

Life in Merlin.

Insurance solutions provider Rubicon is looking at ways to integrate the Merlin claims handling syst...

Ticket to ride.

The private finance initiative has, for a decade now, seen the funding of projects including the London Underground, National Air Traffic Control and the Yarl's Wood detention centre. This has been just the ticket for insurers, as Rob Tucker explains.

NU academy.

Norwich Union has launched an in-house academy to give its 4500 claims staff the opportunity to deve...

Making small talk.

The SME market is attracting a lot of interest at the moment, but to make it big in this sector, brokers need to speak the right language to understand the specific needs of smaller businesses, says David Fanning.

Down to the vote.

After another year of high-quality entrants, David Bland, chairman of the panel, offers some insights into the judging procedure.

Service Provider of the Year - Solus.

The model partnership of Solus Accident Repair Centre and Norwich Union proves the motor repair industry is more than ready to move into the fast lane. Jonathan Swift reports.

A year to be proud of.

The past year has been an incredibly difficult one for the industry - particularly in the aftermath of 11 September - but it has collectively risen to the challenge, as demonstrated by the high level of this year's entrants.

Reinsurance Innovation of the Year - Willis Re.

Willis Re's web-based system, Willis iFM, promises to be an indispensable tool to those seeking to improve productivity in the reinsurance world. Pravin Jeyaraj explains why it should sit back and relish the ride.

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