Commercial

Netting benefits.

The internet is becoming the most vital tool in the employee benefits market, according to a survey ...

Genetic modification.

The insurance industry's decision to finally agree to a five year moratorium on the use of genetic tests provides the industry with an opportunity to resolve the issues to the benefit of all concerned, argues Tony O'Leary.

Zurich life change.

Zurich is set to reorganise its life business to "maximise customer focus", a move that will result ...

Network partners.

A premier partnership has been established between The Broker Network and NIG's commercial division....

Plan of action.

Most companies do not take business continuity and disaster recovery seriously. In light of 11 Septe...

Focus partnership.

Focus Solutions, a provider of solutions to automate the sales process in the financial services ind...

Appointment at Axa.

Axa Sun Life has made Mark Hanson head of knowledge management, Andreas Wasmuht head of e-commerce a...

Brit confirmation.

Lloyd's insurance group Brit has confirmed speculation that it is planning to raise money in a bid t...

IT's not what you do ...

A call centre's success comes down to more than just a sum of its parts. The way technology is used to interface with customers is essential and many insurers are beginning to realise this, says Richard Adams.

Baggage handling.

Insurers are beginning to see the merits of outsourcing and many are entrusting their non-core activities to third parties. Shedding their excess baggage gives companies the flexibility to out-manoeuvre the competition, says Simon Threadgold.

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