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Commercial

Looking forward

Norwich Union's future will depend upon streamlining the business and developing the brand, as Marcus Alcock discovered when he spoke to Tim Rolfe, head of strategy at Norwich Union.

All fall down?

Several recent broker surveys have uncovered a worrying decline in service standards among insurers. It is vital these are addressed - as some insurers already have done - to prevent serious repercussions across the industry, warns David Fanning.

NIG expansion

NIG has moved its Leeds office to a bigger location and is set to take more space in the building, ...

Customer-led change

Insurers should analyse their own customer base and segment it into its different service requireme...

Survive the first round

Start-ups are, sad to say, less able to take the hard knocks that come with the reality of business than their more established heavyweight counterparts. Aash Patel has some sound advice for those not wishing to go belly-up before the first bell.

Welcome voice

With regard to your news item on the proposed Association of Claims Services (Claims body launch de...

ACS a step closer

The proposed repair and replacement industry body the Association of Claims Services moved a step c...

GAB: shaken, and now stirred

This year has not been a bed of roses for GAB Robins UK, however, Joseph Zubretsky, group president and chief executive, remains upbeat about what the future has in store. He tells Jonathan Swift why.

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