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Commercial

Capacity for change

Astronomical mandatory liability premiums for certain trades perceived to be high risk — such as scaffolders and roofers — are leading to fears that some may have to do business illegally or close down altogether. Lynn Rouse examines some of the short…

Looking forward

Norwich Union's future will depend upon streamlining the business and developing the brand, as Marcus Alcock discovered when he spoke to Tim Rolfe, head of strategy at Norwich Union.

All fall down?

Several recent broker surveys have uncovered a worrying decline in service standards among insurers. It is vital these are addressed - as some insurers already have done - to prevent serious repercussions across the industry, warns David Fanning.

NIG expansion

NIG has moved its Leeds office to a bigger location and is set to take more space in the building, ...

Customer-led change

Insurers should analyse their own customer base and segment it into its different service requireme...

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