All fall down?
Several recent broker surveys have uncovered a worrying decline in service standards among insurers. It is vital these are addressed - as some insurers already have done - to prevent serious repercussions across the industry, warns David Fanning.
Three years ago, the British Insurance Brokers' Association said theindustry needed to improve its performance on the core service
essentials.
Last year's Biba broker survey revealed that nothing
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